Genesys salesforce

Lunch & Learn Tours

Unify CCaaS and CRM for improved CX and EX. Join our exclusive event near you!

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In the meantime, experience the Genesys Cloud™ platform for yourself in this self-guided tour.

Unveiling CX Cloud from Genesys and Salesforce

In today’s experience-driven economy, delivering unparalleled customer and employee experiences is non-negotiable. Genesys and Salesforce have seamlessly combined Contact Center as a Service (CCaaS) and CRM to into a unified, game-changing solution. Join us as we introduce CX Cloud from Genesys and Salesforce, a native integration that combines a single, AI-powered agent workspace in Service Cloud with enterprise-ready contact center and workforce engagement management (WEM) capabilities from Genesys Cloud.

Reserve your spot for Atlanta, Los Angeles, Houston, Orlando, Charlotte, or Phoenix!

Join us to learn the key highlights of this integration

Harness customer data

Explore how pre-integrated relationship and engagement data improves CX personalization and lessens the burden on IT.

Orchestrate deeply connected experiences

Understand the Genesys and Salesforce partnership and how CCaaS and CRM convergence can lead to a more customer-centric strategy.

Support and invest in your employees

Discover how CX Cloud from Genesys and Salesforce equips your teams with the insights, tools and AI required to deliver exceptional customer service.

Featured cities

Atlanta - Americano



Thursday, January 25th
12pm – 2pm ET

The Americano
3315 Peachtree Rd NE. Atlanta, GA 30326

Red Bird

Los Angeles

Tuesday, January 30th
12pm -2pm PT

Red Bird
114 E 2nd St, Los Angeles, CA 90012

Church and Union


Tuesday, January 30th
12pm – 2pm ET

Church and Union
127 N Tryon Street, Suite 8, Charlotte, NC 28202

The Americano Phoenix


Wednesday, January 31st
12pm – 2pm MT

The Americano
17797 N Scottsdale Rd, Scottsdale, AZ 85255



Wednesday, January 31st
12pm – 2pm CT

1777 Walker St, Houston, TX 77010



Wednesday, January 31st
12pm – 2pm ET

7924 Via Dellagio Way, Orlando, FL 32819

Engage with your peers and see the latest in contact center innovation