Come see the future of customer experience
September 26, 2018 – Warsaw, Poland
Bellotto Hotel
G-Summit Warsaw 2018 is gathering visionaries, partners and industry thought leaders from across Poland, Europe & USA. Join us to hear from engaging and dynamic speakers and participate in interactive presentations that address the main challenges to delivering exceptional customer experience.
This year’s event theme “Connect. Engage. Innovate.” will showcase how our customers are using Genesys innovations to deliver frictionless customer experience across Sales, Marketing and Service.
Connect with industry thought leaders.
Engage with peers in informative breakout sessions.
And innovate all year long on the Genesys customer experience platform.
Time | Event |
8:30 – 9:00 | Registration & Breakfast |
09:00 – 09:30 | Memorable Customer ExperiencesFernando Egea, Vice President, Strategic Solutions, Genesys |
09:30 – 10:00 | CX – a Fashion, an Opportunity or a Necessity?Malgorzata Gawrysiak, Country Sales Director, Poland, Genesys |
10:00 - 10:25 | New Trends in CX – Genesys Summer Release 2018Sean Straus, Solution Consulting Team Lead, CEE/SEE/CIS, Genesys |
10:25 – 10:45 | Allegro Case Study – E-Commerce |
10:45 – 11:05 | Coffee Break & Networking |
11:05–11:30 | Customer Services in the Digital AgeAlberto Pasi, Director Strategic Solutions, Genesys |
11:30–11:50 | Enterprise Operational EfficiencyAnna Wardakowska, Senior Principal PS Consultant, Poland, Genesys |
11:50–12:20 | Transform Your Sales & Customer Service – Change Your Way of Thinking and Implement Contact BranchArkadiusz Cempura, Head of Daily Banking Department, Euro Bank S.A. & Artur Walendzik, Dimension Data |
12:20–12:40 | CX in the CloudMarcin Grygielski, Commercial Sector Manager, EMEA, Genesys |
12:40–13:00 | Customer Experience by KIWI.COMKamil Jagodziński, Chief Customer Officer, Kiwi.com & Ben Smith, Senior Operation manager, Kiwi.com |
13:00–14:00 | Lunch & Networking |
14:00–14:20 | Enterprise EfficiencyPiotr Kurek, Digital & Business Transformation Service Line, Robotics and Cognitive Automation, Deloitte |
14:20–14:50 | Development of Genesys Blended AI, Chatbot and Predictive Routing SolutionsNoelia Romanillos, Business Consulting Director, EMEA, Genesys |
14:50–15:10 | Genesys and Google Contact Center AIMarcin Ksiazek, Senior Account Executive, Poland, Genesys |
15:10–15:30 | Break & Networking |
15:30–15:50 | Best CC Practices Presented by Customer |
15:50–16:10 | Chatbot, Kate & Asynchronous CommunicationAlberto Pasi, Director Strategic Solutions, Genesys |
16:10–16:30 | Demo – Live on StageSean Straus, Solution Consulting Team Lead, CEE/SEE/CIS, Genesys & Arkadiusz Kowalczuk, Senior Solutions Consultant, Poland, Genesys |
16:30 | Dinner |
Vice President, Strategic Solutions, Genesys
Director Strategic Solutions, Genesys
Vice President C/E Europe, Balkans, Middle East, Genesys
Country Sales Director, Poland, Genesys
Solution Consulting Team Lead, CEE/SEE/CIS, Genesys
Senior Principal PS Consultant, Poland, Genesys
Business Solutions Architect Division Manager & Business Line Manager CX, Dimension Data
Head of Daily Banking Department, Euro Bank S.A
Senior Solutions Consultant, Poland, Genesys
Business Consulting Director, EMEA, Genesys
Commercial Sector Manager, EMEA, Genesys
Digital & Business Transformation Service Line, Robotics and Cognitive Automation, Deloitte
Senior Account Executive, Poland, Genesys
Chief Customer Officer, Kiwi.com
Senior Operation manager, Kiwi.com
Bellotto Hotel
Senatorska 13/15
Warsaw, Poland
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