G-Summit Toronto
Connect. Engage. Innovate.

Come see the future of customer experience

September 20, 2018 – Toronto, Canada
The Fermenting Cellar

Join us at G-Summit Toronto 2018, a gathering of visionaries, partners and industry thought leaders. Hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering an exceptional customer experience.

Connect with peers and learn how they deliver a customer experience that drives better business outcomes. Engage with experts in informative breakout sessions. And, learn how to innovate with Apple Business Chat, predictive routing and AI.

Get ready for what’s new and now in customer experience:

  • Discover how innovative technologies, such as AI, machine learning, predictive analytics and predictive routing are revolutionizing customer engagement.
  • Learn how to migrate and leverage cloud contact center capabilities.
  • Find out how to maximize the value of your customer experience technology investment.
  • Learn how to shape customer journeys in real time.

Register now and see how our customers are using Genesys innovations to deliver a seamless, personalized customer experience across sales, marketing and service.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GSummit18


1:30 - 2:00


2:00 - 2:10


Jo-Anne Finney - VP, Sales Canada, Genesys

2:10 - 2:55

Connect, Engage, Innovate

Paul Segre - CEO, Genesys, Bruce Eidsvik - SVP, Global Field Marketing, Genesys & Adam Champy - Sr. Product Manager, Google

2:55 - 3:25

Predictive Routing

Luke Sturek - Solutions Lead, Genesys

3:25 - 3:40


3:40 - 4:10

CX Leaders Customer Panel - Ralph Lauren, Canadian Crisis Center

4:10 - 4:30


Gordon Sexton - Lead Solutions Consultant, Genesys

4:30 - 4:40

CX Heroes

Bruce Eidsvik - SVP, Global Field Marketing and Demand Generation, Genesys

4:40 - 6:30

Networking Demo Reception


Keep your eye on this page. We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed.

Paul segre gsummit

Paul Segre

Chief Executive Officer

Bruce eidsvik gsummit

Bruce Eidsvik

SVP, Global Field Marketing and Demand Generation at Genesys



The Fermenting Cellar
28 Distillery Lane
Toronto, ON M5A 3C4


As a CX expert and market leader, you won’t want to miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform, and develop new strategies and tactics to support improving your Customer Experience.

Please register for G-Summit Toronto, by completing the form on this page.

We look forward to seeing you there!

Thank you for registering.

Thank you for registering for the G-Summit Toronto on September 20th at the The Fermenting Cellar we look forward to seeing you there.