G-Summit San Francisco
Connect. Engage. Innovate.

Come see the future of customer experience

September 6, 2018 – San Francisco, CA
JW Marriott San Francisco

Join us at G-Summit San Francisco 2018, a gathering of visionaries, partners and industry thought leaders. Hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering an exceptional customer experience.

Connect with peers and learn how they deliver a customer experience that drives better business outcomes. Engage with experts in informative breakout sessions. And, learn how to innovate with Apple Business Chat, predictive routing and AI.

Get ready for what’s new and now in customer experience:

  • Learn how you can leverage Google Cloud Contact Center AI and Genesys Blended AI to deliver world-class customer experiences.
  • Learn how to migrate and leverage cloud contact center capabilities.
  • Find out how to maximize the value of your customer experience technology investment.
  • Learn how to shape customer journeys in real time.

Register now and see how our customers are using Genesys innovations to deliver a seamless, personalized customer experience across sales, marketing and service.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GSummit18


1:30 - 2:00


2:00 - 2:10


Tom Eggemeier - President, Genesys

2:10 - 2:55

Connect, Engage, Innovate

Merijn te Booij - CMO, Genesys

2:55 - 3:25

Predictive Routing

Luke Sturek - Solution Lead Predictive Routing, Genesys

3:25 - 3:40


3:40 - 4:10

CX Leader Panel - eBay, Oracle, Willis Towers

Moderator: Bruno Bertini - VP, Field Marketing, Americas, Genesys

4:10 - 4:30


Joe Ciuffo - Lead Demo Consultant, Genesys

4:30 - 4:40

CX Heroes

Bruce Eidsvik - SVP, Global Field Marketing and Demand Generation, Genesys

4:40 - 6:30

Networking Demo Reception


We’ll keep you updated as our Genesys experts, customers and industry leaders are confirmed. Stay tuned!

Bruce eidsvik gsummit

Bruce Eidsvik

SVP, Global Field Marketing and Demand Generation at Genesys

Merijn te Booij

Chief Marketing Officer at Genesys

Tom eggemeier gsummit

Tom Eggemeier

President at Genesys

Bruno bertini gsummit

Bruno Bertini

VP, Field Marketing, Americas at Genesys

Joe ciuffo gsummit

Joe Ciuffo

Lead Demo Consultant at Genesys

Luke sturek gsummit

Luke Sturek

Solution Lead Predictive Routing at Genesys



JW Marriott San Francisco
515 Mason Street
San Francisco, CA, 94102


As a contact center and customer experience professional, you don’t want miss the chance to network with other Genesys customers, partners, Genesys senior executives and solutions experts to gather, exchange, inform and develop new strategies that deliver lasting customer experiences.

Register now!

We look forward to seeing you there!

Thank you for registering.

Thank you for registering for the G-Summit San Francisco on September 6th at the JW Marriott. We look forward to seeing you there.