Connect. Engage. Innovate.

Come see the future of customer experience at G-Summit Chicago

November 14, 2018 – Chicago, IL

Join us at G-Summit Chicago 2018, a gathering of visionaries, partners and industry thought leaders. Hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering an exceptional customer experience.

Connect with peers and learn how they deliver a customer experience that drives better business outcomes. Engage with experts in informative breakout sessions. And, learn how to innovate with Apple Business Chat, predictive routing and AI.

Get ready for what’s new and now in customer experience:

  • Learn how you can leverage Google Cloud Contact Center AI and Genesys Blended AI to deliver world-class customer experiences.
  • Learn how to migrate and leverage cloud contact center capabilities.
  • Find out how to maximize the value of your customer experience technology investment.
  • Learn how to shape customer journeys in real time.

Register now and see how our customers are using Genesys innovations to deliver a seamless, personalized customer experience across sales, marketing and service.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GSummit18


1:30 - 2:00


2:00 - 2:10


2:10 - 2:40

Connect, Engage, Innovate

Janelle Dieken, SVP Solutions and Product Marketing

2:40 - 2:50

Predictive Routing

Luke Sturek, Solution Lead Predictive Routing

2:50 - 3:00


3:40 - 4:10

CX Leader Panel

Bruno Bertini, VP America’s Field Marketing

4:10 - 4:30


Brian Anderson, Lead Solution Consultant and Rob Murphy, Principal Solution Consultant

4:30 - 4:40

CX Heroes

Ludy Morales-Dunning, Sr. Director, NA Field Marketing

4:40 - 6:30

Networking Demo Reception


Jeanelle dieken gsummit

Janelle Dieken

SVP Solutions and Product Marketing

Luke sturek gsummit

Luke Sturek

Solution Lead Predictive Routing

Bruno bertini gsummit

Bruno Bertini

VP America’s Field Marketing

Ludy morales gsummit

Ludy Morales-Dunning

Sr. Director, NA Field Marketing, Genesys

Tom eggemeier gsummit

Tom Eggimeier

President, Genesys



Chicago Marriott Oak Brook
1401 West 22nd Street,
Oak Brook, Illinois 60523 USA


As a customer experience expert and market leader, you don’t want to miss the chance to network with other Genesys customers, partners, senior executives and solutions experts. Here’s your chance to gather, exchange, inform, and develop new strategies and tactics to improve your customer experience.

Please register for G-Summit Chicago by completing the form on this page.

We look forward to seeing you there.

Thank you for registering.

Thank you for registering for the G-Summit Chicago on November 14th at the Chicago Marriott Oak Brook. We look forward to seeing you there.