Connect. Engage. Innovate.
Come see the future of customer experience at G-Summit Chicago
November 14, 2018 – Chicago, IL
Join us at G-Summit Chicago 2018, a gathering of visionaries, partners and industry thought leaders. Hear from engaging and dynamic speakers, and participate in interactive presentations and panel discussions that address the main challenges to delivering an exceptional customer experience.
Connect with peers and learn how they deliver a customer experience that drives better business outcomes. Engage with experts in informative breakout sessions. And, learn how to innovate with Apple Business Chat, predictive routing and AI.
Get ready for what’s new and now in customer experience:
- Learn how you can leverage Google Cloud Contact Center AI and Genesys Blended AI to deliver world-class customer experiences.
- Learn how to migrate and leverage cloud contact center capabilities.
- Find out how to maximize the value of your customer experience technology investment.
- Learn how to shape customer journeys in real time.
Register now and see how our customers are using Genesys innovations to deliver a seamless, personalized customer experience across sales, marketing and service.
Agenda
| Time | Event |
| 1:30 - 2:00 | Registration |
| 2:00 - 2:10 | Welcome |
| 2:10 - 2:40 | Connect, Engage, InnovateJanelle Dieken, SVP Solutions and Product Marketing |
| 2:40 - 2:50 | Predictive RoutingLuke Sturek, Solution Lead Predictive Routing |
| 2:50 - 3:00 | Break |
| 3:40 - 4:10 | CX Leader PanelBruno Bertini, VP America’s Field Marketing |
| 4:10 - 4:30 | G-DemoBrian Anderson, Lead Solution Consultant and Rob Murphy, Principal Solution Consultant |
| 4:30 - 4:40 | CX HeroesLudy Morales-Dunning, Sr. Director, NA Field Marketing |
| 4:40 - 6:30 | Networking Demo Reception |
Speakers
Janelle Dieken
SVP Solutions and Product Marketing
Luke Sturek
Solution Lead Predictive Routing
Bruno Bertini
VP America’s Field Marketing
Ludy Morales-Dunning
Sr. Director, NA Field Marketing, Genesys
Tom Eggimeier
President, Genesys
Sponsors
Venue
Chicago Marriott Oak Brook
1401 West 22nd Street,
Oak Brook, Illinois 60523 USA
Register
As a customer experience expert and market leader, you don’t want to miss the chance to network with other Genesys customers, partners, senior executives and solutions experts. Here’s your chance to gather, exchange, inform, and develop new strategies and tactics to improve your customer experience.
Please register for G-Summit Chicago by completing the form on this page.
We look forward to seeing you there.
Thank you for registering.
Thank you for registering for the G-Summit Chicago on November 14th at the Chicago Marriott Oak Brook. We look forward to seeing you there.
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