Forrester CX NYC 2019

Genesys Booth #1

June 11th – 12th, 2019 – New York

Ready for Radical CX Innovation?

Forrester encourages CX leaders to Think Big and Move Fast – to redefine CX by taking a different approach to bring better results.

At CX NYC 2019, attend our main stage session “Humanize Moments in Designing Experiences” with Musa Hanhan, our Experience Designed and Product Strategist.

Learn how:

  • designing an experience is about first defining it for the human,
  • technology alone cannot deliver a human-focused experience,
  • emerging technologies can assist with enhancing human experiences.

Visit us at the Genesys Booth #1 – to gain a deeper knowledge on the innovative technologies that will have a positive impact on your customer experience. And register below to schedule a meeting with Musa Hanhan – our Experience Designing and Product Strategist for Genesys.

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Musa Hanhan

Experience Designer and Product Strategist, Genesys

Musa Hanhan is a driven experience designer and product strategist with a career spanning more than 20 years in the B2B technology industry. He has demonstrated leadership in the design and management of go-to-market strategies of highly successful products. He has even pivoted unsuccessful products, converting them into highly innovative and profitable solutions. Musa believes that bad customer experiences are toxic to our social fabric, and he works hard to define the journeys that matter the most to customers to anticipate their needs and future challenges. He works tirelessly to obtain the right CX buy-in from executive management to save and engineer experiences that instill customer trust and loyalty. He has built the Genesys voice-of-the-customer program by maturing the Net Promoter Score into a deeper customer feedback framework and system. His work was instrumental in increasing Genesys Customer Care NPS by 25 points in less than 11 months. He leads a team dedicated to leading-edge CX. In 2018, Musa was recognized with an Impact Award by the Customer Experience Professional Association (CXPA) for his leadership in driving CX efforts for Genesys and for his contributions to the CX industry.

Forrester CX NYC 2019 Venue

New York Hilton Midtown
1335 6th Ave, New York, NY 10019

Register today to schedule a meeting with Musa Hanhan at CX NYC 2019 and you will also receive a digital copy of the presentation after the show!

Visit Genesys at Booth #1! Register for a meeting with Musa Hanhan – and take a deeper dive into the human aspect of the customer journey!

Thank you for wanting to meet with Genesys!

Thank you for your interest in meeting with Genesys at the Forrester NYC 19 event at Booth #1
Please note that you will be responsible for obtaining your own individual pass and the event itself is not free of charge. To learn more about the event, please visit here.

We look forward to seeing you there!