2019 Genesys Analyst Summit

Moments Connected

3–5 December, 2019 • Ashford Castle, Ireland

The Genesys Analyst Summit is an exclusive, invite-only event for our industry analyst
partners to learn about Genesys performance, future strategy and innovations.
Three areas of focus include:

A detailed view of company strategy and plans for growth for the next three to five years

people 3

An opportunity to network and engage in thought-provoking conversations with Genesys leadership and peers


Direct feedback from customers and channel partners about growth and successes, resulting from their Genesys partnerships


Monday, 2 December 2019

Dinner for early arrivals

(optional and available to North American and APAC attendees)


Tuesday, 3 December 2019

Welcome reception

18:30 – 19:15

Welcome dinner

19:30 – 22:00

Wednesday, 4 December 2019

Welcome and introduction


Morning presentations

09:15 – 12:00

Discussion lunch

12:15 – 13:30

Afternoon presentation

13:30 – 14:00

Transportation to Galway office

14:00 – 15:00

Galway office presentations

15:00 – 17:00

Galway team drinks

17:30 – 19:00

Galway dinner

19:00 – 21:00

Transportation to Ashford Castle


Thursday, 5 December 2019

Guest customer and channel partner panels

09:00 – 10:30

Activity breakouts

10:30 – 12:30


12:30 – 13:30

Afternoon presentations

13:30 – 18:00

Closing dinner



Tony Bates

Tony Bates

Chief Executive Officer, Genesys

Barry O'Sullivan

Barry O'Sullivan

Executive Vice President, Genesys

Olivier Jouve

Olivier Jouve

Executive Vice President, Genesys

Merijn te Booij

Merijn te Booij

Chief Marketing Officer, Genesys

Mark Turner

Mark Turner

Executive Vice President of Global Sales and Field Operations, Genesys

Peter Graf

Peter Graf

Chief Strategy Officer, Genesys

Ashford Castle
Cong, County Mayo, Ireland

A remarkable 800-year-old castle with exquisite interiors, delicious cuisine, a passionate team and a wealth of estate activities. As a National Geographic Unique Lodge of the World, Ireland’s top hotel destination and former home of the Guinness family, Ashford Castle is exceptional in every sense.
Tel: +353 94 954 6003