07/12/2023 02:00 pm

Virtual G-Summit SouthEast Asia 2023

Virtual Event

Bold New Steps Forward in Transforming CX

Join us on the 7th December for the Virtual G-Summit SEAsia 2023 and learn bold new ways to deliver the best digital experiences with experience orchestration. Explore the newest advancements in digital, AI, and journey management, and see how your people and our technology make happy customers.

Hear from Genesys solution experts and CX leaders, gain industry insights, and learn new ways to deliever the best CX with experience orchestration – all to enable bold results.

Available On Demand

A BOLD New Way for personalized CX

It’s more important than ever that organisations deliver seamless, omnichannel, end-to-end customer experiences.
Join us to learn the bold steps to deliver innovative and personalised experiences.
You’ll leave with actionable tactics you can implement in weeks to better position your business for the coming year.




Top three reasons to attend

1 in 3
Learn the latest updates on APAC trends
in the CX and the contact centre industry
Discover the newest tech innovation stories from leading industry experts Learn bold new ways to deliver the best experiences with Experience Orchestration

*The Virtual G-Summit SEAsia 2023 is a replay event of G-Summit SEAsia 2023, held in Bangkok, Thailand from 10th to 12th October 2023.


Thursday, 07 December 2023

02:00 pm – 02:05 pm

Welcome to G-Summit SEAsia

– Sim Hua Lui, Vice President, SEA & Greater China, Genesys

02:05 pm – 02:25 pm

Bold Vision: Deliver the Power of Empathy to Every Experience

Joined by Dr. Lisa Patvivatsiri, Group COO and Business & Digital Transformation at Thai Holdings Group, and led by our SVP & GM for APAC, Assaf Tarnopolsky, hear about our bold vision for the future. Explore the future of CX and discover how to create a new vision for your business that delivers the power of empathy to every experience by orchestrating personalized experiences at scale.


– Assaf Tarnopolsky, Senior Vice President and General Manager, APAC, Genesys

– Dr. Lisa Patvivatsiri, Group COO and Business & Digital Transformation, Thai Group Holdings

02:25 pm – 02:55 pm

Bold Innovation: Create Personalised Experiences with Genesys Cloud

Genesys Executive, Merijn te Booji, General Manager for WEM, and customers share how to delight your customers; engage your employees; and differentiate your brand through personalised, empathetic experiences – seamlessly delivered though continuous innovation by Genesys Cloud.

The experience economy is a real challenge for organisations today. Hear what’s to come on Genesys Cloud that keeps you competitive, relevant and supporting your customers and employees. Merijn will share our key R&D priorities, advancements in Experience Orchestration and how innovation will help you continuously optimise your CX strategy to stay ahead.

– Merijn te Booij, General Manager, WEM, Genesys

02:55 pm – 03:00 pm

Break & Quiz

03:00 pm – 03:30 pm

Experience Orchestration: Leveraging AI to deliver personalisation at Scale

Leveraging AI for personalized customer experiences is revolutionizing business competitiveness in the digital era. By analyzing a plethora of customer data, AI can anticipate individual needs and preferences, facilitating real-time responses and personalized product recommendations. This transition to a more individual-centric approach not only enhances customer satisfaction but also augments business efficiency and revenue generation. Hear how genesys is leveraging AI to deliver personalisation at scale.

– Phillip Townsend, Digital & AI Lead, Genesys, APAC, Genesys

– Satish Annamalai, Journey Analytics Lead, APAC, Genesys

03:30 pm – 03:45 pm

Fireside chat: Genesys and Salesforce AI Powered Customer Experience and Relationship Management Solution

In this fireside chat hear from Antoine Ducarme, VP Solutions Consultants from Genesys, and Vivek Mahapatra, Regional VP from Salesforce, as the discuss how the strategic collaboration is helping businesses bring together their data, agents, bots and communication channels for smarter end-to-end customers and employee experiences.

– Antoine Ducarme, VP Solutions Consultants, Genesys

– Vivek Mahapatra, Regional VP, Salesforce

03:45 pm – 04:05 pm

Customer Panel Discussion: A New Paradigm – Personalised, Empathetic Experiences at Scale

Rapidly shifting customer preferences and declining satisfaction with digital channels are creating mounting business risks for organizations worldwide. In surveying CX leaders, the State of CX report uncovers profound challenges in digital transformation strategy and execution and shares a powerful roadmap for delivering empathetic experiences at scale. Hear the perspectives of CX leaders from leading organizations.


– Manoj Menon, Founder & CEO, twimbit


– Myla Untalan, Senior Vice President, Retail, Security Bank

– Joseph Yew, Chief Information Officer, MSIG Asia Pte Ltd

04:05 pm – 04:35 pm

Bold Results: Transform your Business with Experience Orchestration

Genesys customers and partners join our executive for Professional Services & Customer Success Management to discuss how to take customer loyalty to new heights while increasing profitability. Join us to learn how Experience Orchestration is transforming businesses of all sizes – so you can transform yours.

– Steve Jagannathan, Director – Customer Success & Services, APAC, Genesys
– Nedino Cayetano, Chief Technology Officer, Vice President, Maxicare Healthcare Corporation

04:35 pm – 04:40 pm

Survey & Closing


Joseph Yew

Chief Information Officer, MSIG Asia Pte Ltd

Dr. Lisa Patvivatsiri

Group COO and Business & Digital Transformation, Thai Group Holdings

Myla Untalan

Senior Vice President, Retail, Security Bank

Nedino Cayetano

Chief Technology Officer, Vice President, Maxicare Healthcare Corporation

Manoj Menon

Founder & CEO, twimbit

Vivek Mahapatra

Regional Vice President, Salesforce

Antoine Ducarme

Vice President, Solutions Consultants, Genesys

Assaf Tarnopolsky

Senior Vice President and General Manager, APAC, Genesys

Merijn te Booij

General Manager, WEM, Genesys

Phillip Townsend

Digital & AI Lead, Genesys

Satish Annamalai

Journey Analytics Lead, APAC, Genesys

Sim Hua Lui

Vice President, Sales, Asia, Genesys

Steve Jagannathan

Director – Customer Success & Services, APAC, Genesys


Refer your colleagues

Refer your colleagues and stand a chance to win a special gift box from Genesys!
*This gift box includes a Genesys logo-printed leather notebook with a pen, sticky memos, a Genesys mug, and a 32GB USB.


        • Step 1: Register for the event
        • Step 2: Copy the text below and share the event news with your colleagues through various social channels.

“Join me at the Genesys Virtual G-Summit SEAsia 2023, scheduled for Thursday, 7th December 2023, at 2 PM SGT! By attending this virtual conference, you’ll have the opportunity to stay abreast of the latest updates on CX trends in APAC and explore the exciting tech innovation stories shared by leading industry experts and CX leaders. Event link: https://gsys.cx/3ufxpi4
#GSummitSEAsia #VirtualGSummit #Genesys #CX #ContactCentre”

        • Step 3: When your colleague enters your name in the registration page’s referral section and registers for the event, both you (the referrer) and your colleague will be entered for the draw! The more you invite your colleagues, the greater the chance you will have of winning the prize!







        • Registration for this online conference is required in advance and is free of charge.
        • Session topics and speakers may be subject to change based on the organizer’s circumstances.
        • The organizer reserves the right to reject registrations that do not align with the purpose of the event.
        • Winners of the referral program will be selected through a drawing, and notifications will be sent by email by 21 December 2023.
        • The referral program is not endorsed, administered, or sponsored by any social media platform.
        • The prize for the winners cannot be exchanged for cash or other goods, transferred to another person, or returned. Additionally, in the event of prize loss due to customer error, resending is not possible.
        • For event inquiries, please contact tae.park@genesys.com