September 23, 2022 05:00 pm

CX Tour Bangalore 2022

Name: Genesys CX Tour Bangalore 2022
Start: 2022-09-23T17:00:00
End: 2022-09-23

Bangalore

Join the cloud revolution

Imagine a world where contact centres anticipate needs and respond so fully that customers feel pleased with every interaction — a world where employees are excited to get to work each day. Genesys all in one cloud contact centre solution makes that vision into reality.

Whether you’re a current Genesys customer or you’re looking to take your customer experience to the next level, the CX Tour will show you how your team and our cloud can deliver more customer smiles.

Taj MG Road

Taj MG Road, Bengaluru, Mahatma Gandhi Road, Yellappa Garden, Yellappa Chetty Layout, Sivanchetti Gardens, Bengaluru, Karnataka, India

Get directions

Find your path to cloud

When it’s not business as usual, technology strategy matters more than ever. Customer expectations are higher than ever. Meeting them means having the right tools, people and strategies in place. Genesys Cloud CX is designed to take full advantage of modern cloud strategies and technologies. And there’s a reason it’s a leading platform for seamlessly integrating voice and digital channels.

Join us at CX Tour Bangalore and get insights into the future of the contact centre. See how the power of your people combined with our cloud delivers personalised experiences and creates happy customers.

Leverage the power of all in one solution
Be ready for whatever tomorrow brings
Hear how your peers are delivering super human service
Gain industry insights and visit Genesys partners booths, who can help you take your CX next level

Agenda

Friday, 23 September 2022

05:00 pm – 05:30 pm

Arrival and Registration

Join us for the networking, visit partner booths and interact with Genesys team.

05:30 pm – 06:30 pm

Understand the complexities of wine and cheese pairing

Subhash Arora, President of Indian Wine Academy. Keeping his finger on the pulse of the wine industry, Subhash Arora is a prolific wine writer, author, journalist, international judge, consultant, educator and a wine club promoter of international repute.

Sponsored by CS Infocomm Private Limited

06:30 pm – 06:35 pm

Welcome to CX Tour Bangalore

Assaf Tarnopolsky, Senior Vice President and General Manager of APAC, Genesys

06:35 pm – 06:55 pm

Delivering One-of-a-Kind Experiences with Cloud

Succeeding in today’s digital landscape means staying on top of innovations. Genesys Cloud CX offers the broadest and deepest set of capabilities in the market, and the list continues to grow. Join us on the journey to cloud and see how organizations can deliver personalized, empathetic customer experiences with Genesys Cloud.

Raja Lakshmipathy, Managing Director – India and SAARC, Genesys

06:55 pm – 07:15 pm

One Size Doesn't Fit All: Define Your Own Path to Cloud

Grow into cloud without outgrowing existing investments. Start small and grow as your business grows. Join a candid conversation to understand how the power of Cloud can helps you to orchestrate smooth and productive experiences that delight customers now and in the future.

Aditya Garg, Head of Solution Consulting – India and SAARC, Genesys

Satish Annamalai, Sr. Principal Business Consultant – APAC, Genesys

07:15 pm – 07:30 pm

Genesys Customer: What defines a great customer service experience

The CX journey has evolved and businesses that understand the transformation deliver on moments that matter for their customers. Hear from Industry peer how they have prioritized their customer’s journey with technology.

Murali Kondur, CBO – Digital Service Desk – Practice Head, Tata Consultancy Services

07:30 pm – 08:00 pm

Delivering transformation through a shared vision : Panel Discussion

Together with our partners and customers, Genesys is creating a new standard for using technology to bring human understanding to customer experience. Hear from them how they have delivered empathetic experiences, deepen customer relationships and generated new business value.

Venugopal, VP Automation and Contact Center Transformation, Concentrix

Lakshminarasimha K, Head – Technology Services, Infosys BPM

DSK Karthik Sathragiri, Head of Marketing, AWS

Sivakumar Mathan, Head of Enterprise Business – India, Telstra

Sian Jenkins, Marketing Director – APAC, Genesys

08:00 pm – 08:05 pm

Closing Remarks

Raja Lakshmipathy, Managing Director – India and SAARC, Genesys

08:05 pm – 08:30 pm

Networking and booth visit

08:30 pm – 10:30 pm

Dinner and Cocktails