Genesys vs. Talkdesk
Analysts and users agree: Genesys is a leading contact centre platform.
Analysts and users agree: Genesys is a leading contact centre platform.
Genesys enables organisations to deliver exceptional customer experiences, drive measurable outcomes and scale seamlessly
Recommendations you can trust
Recognised as a leader by analysts and users alike, setting the standard in customer engagement solutions.
2025 Gartner® Critical Capabilities for Contact Centre as a Service
Genesys was the only vendor to be ranked #1 in 3 of 5 Use Cases
IDC MarketScape: Worldwide General Purpose Conversational Artificial intelligence Platforms 2025 Vendor Assessment
Genesys named a general purpose Conversational AI Leader by IDC MarketScape
The Forrester Wave™: Contact Centre As A Service Platforms, Q2 2025 report
Genesys named a Leader by Forrester in CCaaS
See how Genesys can make it simple to deliver personalised, scalable and seamless customer experiences.
“Genesys Cloud is a great product and offers seamless integration… It is rich in features and is continually getting product enhancements, which are easy to use and offer great benefits to our users and, in turn, helps our customers. Having access to a number of great features all in one place is so handy and saves so much time rather than opening multiple different apps; improved productivity and efficiency.”
Alternatives considered:
Talkdesk, Zendesk Explore and Avail
Engineer in IT
Computer software company
“Genesys Cloud CX is well-suited for any contact centre looking to improve their CX experience using voice and insightful metrics to improve the experience.”
Alternatives considered:
Talkdesk
Project manager in customer service
Accounting company
