April 28, 2026 08:00

Genesys & Deloitte

Name: Genesys & Deloitte: Breakfast Seminar – Stockholm
Start: 2026-04-28T08:00:00
End: 2026-04-28

Breakfast Seminar in Stockholm

This is an exclusive, invite-only event designed especially for our joint customers. We look forward to seeing you soon.

HOTEL AT SIX

Hotel At Six, Brunkebergstorg, Stockholm, Sweden

Get directions

Register here by April 24

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Please list any food allergies below.

Thank you for registering for the Genesys x Deloitte Breakfast Seminar in Stockholm.

If you have any questions, please send an email to liona.islamian@genesys.com

Genesys holds the right to cancel any registration as needed.

We look forward to seeing you there!
Team Genesys & Deloitte

Join Genesys and Deloitte for an exclusive morning session exploring the future of service, how to move beyond the traditional contact center and unlock the power of AI. You will have the opportunity to meet CX Representatives from Deloitte and Genesys and have casual conversations and knowledge sharing with senior leaders in the industry. We’ll also enjoy a delicious breakfast buffet at At Six. If it’s more convenient, we are hosting a similar session in Copenhagen on May 26.

We have limited spots available for this seminar, so please reserve your place today.

Agenda

Tuesday, 28 April 2026

08:00 – 08:30

Breakfast at Hotel At Six (Free Drop-in)

A delicious breakfast will be served between 08:00 and 09:00. Please arrive during this time to register and enjoy breakfast. You will also have the opportunity to engage in casual conversations with peers and representatives from Deloitte and Genesys.

08:30 – 09:00

The Future of Service: the Age of Intelligent Experience

At this Seminar, Deloitte Digital will present key highlights from the newly published Point of View, “The Future of Service: the Age of Intelligent Experience”, focusing on transforming service into a strategic growth driver. We will share insights on how AI is revolutionizing customer service by making interactions faster, smarter, and more personalized. Attendees will gain inspiration on how to kickstart their AI journey and explore essential building blocks for creating intelligent, proactive processes that drive measurable business value, including cost reductions, increased sales opportunities and enhanced customer satisfaction.

Speaker: Nathalie Ramsbjer, Director at Deloitte Digital – Deloitte Consulting

09:00 – 09:30

AI-Powered Experience Orchestration: how to optimize your human and AI workforce

A unified, AI-powered platform transforming both customer and employee experiences. At its core is AI orchestration—where intelligent agents and humans work together to deliver faster, smarter, and more personalized interactions. By bringing everything into one integrated platform, we reduce complexity and unlock real efficiency. And with the power of the cloud, we ensure data governance, compliance, and trust at every step. To bring it all to life, we’ll show you a live demo of how this works in practice.

Speaker: Isak Törnqvist, Account Executive and Niklas Rosendahl, Principal Solution Consultant – Genesys

09:30