Learn firsthand how to deliver highly personalized and empathetic customer experiences that build loyalty.
Got a question? Email viktoria.vianden@genesys.com
04/28/2022 09:00 am
Genesys Strategy Forum Nordics & Baltics
Online
Wanna learn about the latest trends within customer and employee experiences? Then you should join this virtual CX Strategy Forum, on April 28th starting 9.00 CET. You will learn about the CX trends in 2022, successful AI strategies and how your hidden data can improve customer journeys.
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Agenda
Speakers
Viktoria Vianden
Senior Marketing Manager, Genesys
Viktoria is a professional Senior Marketing Manager with a passion for people, marketing and the customer journey. She brings 20 years of experience within Digital, Partner and Field Marketing Management, in the Nordic, Baltic and Eastern Europe regions.
Joakim Skalberg
Senior Principal Solution Consultant, Genesys Nordics & Baltics
Joakim has 15 years experience working with CX solutions in the Nordics and Baltics region at Genesys, with a great understanding of local customer needs in the area of CX and AI.
Amanda Halpin
Solution Lead for Digital & AI, Genesys
Amanda Halpin is a Solution Lead for Digital & AI at Genesys. She is responsible for enabling Genesys customers with AI Innovations such as Predictive Engagement and Conversational AI. Prior to joining Genesys, Amanda worked as a Digital Marketing Consult
Paul Turner
WEM Innovation Lead EMEA, Genesys
Independent Accredited Specialist with over 20 years experience within the Contact Centre industry working closely with organisations in Europe and North America, guiding them on Workforce Engagement Management (WEM)
Emmanuel Garcin
Head of Business Development EMEA/APAC for Pointillist by Genesys
Before Genesys he is dedicated to Customer-centric transformation through the most innovative SaaS solutions - as Vice President Digital Publishing for Houghton Mifflin, Managing Director at PwC or Chief Operating Officer of Jahia Solutions Group.
Tal Fridman
Operations & Business Development Director, Europe at Dolfi1920, Poland
An experienced Operations Director with a successful track record in launching and leading organizations, from seed to maturity. Strong experience in setting up and directing high achieving teams across Europe.