Purecloud emea advanced partner summit color rev

EMEA PureCloud Advanced Partner Summits

21 – 25 OCTOBER 2019 • Genesys Venues, EMEA

Join us at the EMEA PureCloud Partner Summits

OVERVIEW                                      Please note, registration for this event is now closed. For any questions please contact your local Channel manager.

Our EMEA PureCloud Partner summit events are great for both new and experienced Partners.  We cover a wide variety of Sales and Presales topics, all designed to help you as a reseller.  From positioning to ordering, architecture to demoing, we aim to make our content relative and easy to understand, setting you up for success with PureCloud.

In October, Genesys will be running several different PureCloud summits.  Every summit is aimed at a specific role and skill level.

The summits will take place across EMEA.  Attendees will be hosted at their local Genesys office, with presentations broadcast between each location.  For those attending the Presales Advanced Summit, practical sessions will also take place on the last two days.  This is a great opportunity to build real-world configurations with experts right next to you in the room.

EVENTS

Sales Foundation Summit – 21st October, 9.00am to 5.30pm CET

A dedicated event for new and inexperienced sales team members, focussed on positioning and ordering processes.

Prerequisites:

  • PureCloud Sales Associate Certification​

Presales Foundation Summit – 22nd October, 9.00am to 5.00pm CET

A dedicated event for new and inexperienced presales team members, focussed on basic architecture and out-of-the-box demoing.

Prerequisites:

  • PureCloud Sales Associate Certification​

Presales Advanced Summit – 23rd to 25th October, 9.00am to 5.00pm CET (finishing at 12.45pm Friday 25th)

A dedicated event for experienced presales team members, focussed on complex architectures and custom demoing.

Please note: You must meet the requirements for this summit, even if you are attending the Presales Foundation summit immediately prior to this event.  We will cover advanced topics and practical work which requires your own development or lab org with a connected telephony circuit.

Prerequisites:

  • Genesys Certified Associate Certification​
  • Hands-on experience with at least 1 PureCloud deployment​
  • Partner development Org available with connected telephony circuit

Agendas

Agendas are provided for each summit event as a guide only. Presenters and sessions are subject to change, however any changes are likely to be very minor. When registering please select the venue of your choice as per the details below.

Sales Foundation Summit – Monday, October 21, 2019
9.00am to 5.30pm CET

Time

Session

Description

0900 – 0930​

Welcome

Welcome and Introductions

0930 – 1000​

2019 Partner Program Update

PureCloud partner program update for 2019

How EMEA Partners will be measured, managed and supported on commercial side

1000 – 1100​

Top Level PureCloud Messaging and Buying Personas

The power of story

How to position/Present PureCloud

1100 – 1115​

Break

1115 – 1200​

Demoing PureCloud (Basic)

How Sales AEs can use our new interactive tour features to demo the solution

Demo for Mid Market Play for PureCloud (Play 2)

1200 – 1230​

PureCloud Voice

EMEA coverage

Pricing updates

1230 – 1315​

Lunch

1315 – 1400​

Where We Are With PureCloud​

2019 Enablement Approach & requirements for EMEA Partners​

Numbers, Strategy & direction​

Common challenges/questions from the field

1400 – 1430​

PureCloud for Mid-Market​

Cloud for Mid Market Play with PureCloud​

Available tools and resources for Sales & Presales

1430 – 1500​

PureSuccess for PureCloud​

Genesys is Launching PureSuccess for PureCloud in Feb 2019

How this program will benefit our partners?

1500 – 1515​

Break

1515 – 1545​

Positioning Privacy & Security as a Competitive Advantage

Privacy and Security concerns can be show stoppers in any opportunity. This session will share ideas on how this topic can be turned into a competitive advantage and what resources are available for partners

1545 – 1715​

End to End Sales Process (Quote to Cash)

End to End Process from Deal Registration to Accounts Activation or Termination

Understanding Service Orders and Billing

1715 – 1730​

Recap and Q&A

Brief recap of the day’s sessions

Presales Foundation Summit – Tuesday October 22

9.00am to 5.00pm CET

Time

Session

Description

0900 – 0915

Welcome and Introductions

0915 – 0945

Top Level PureCloud Messaging and Buying Personas

The power of story

How to position/Present PureCloud

0945 – 1045

End to End Sales Process (Quote to Cash)

End to End Process from Deal Registration to Accounts Activation or Termination

Understanding Service Orders and Billing

1045 – 1100

Break

1100 – 1145

Basic Architecture Models

Review available architecture models and their components

1145 – 1230

SMART Use Cases

What Use Cases are available?

Benchmark benefits and the ROI tool

1230 – 1330

Lunch

1330 – 1400

G-Demo: How to Build a Personal Demo for Prospects

How to build an impressive demo for your prospect

1400 – 1430

Latest Innovation Demonstration and Roadmap Update​

A demo of the latest PureCloud innovation or Beta release

Review of significant roadmap items

1430 – 1500

Positioning Privacy & Security as a Competitive Advantage

Privacy and Security concerns can be show stoppers in any opportunity. This session will share ideas on how this topic can be turned into a competitive advantage and what resources are available for partners

1500 – 1515

Break

1515 – 1545

PureCloud Voice

EMEA coverage

Pricing updates

1545 – 1645

Extending PureCloud Beyond the Contact Centre (Basic)

App Foundry examples

Customisations created for PureCloud customers

1645 – 1700

Recap and Q&A

Brief recap of the day’s sessions

Presales Advanced Summit – Wednesday October 23

9.00am to 5.00pm CET  – Day 1

Time

Session

Description

0900 – 0915

Welcome and Introductions

0915 – 1045

Advanced Architecture Models

Multi-country and global deployments

Future mixed architecture and global media fabric discussion

BYOC Cloud – connecting a telco SIP trunk

1045 – 1100

Break

1100 – 1200

Demoing PureCloud (Advanced)

Creating custom IVR’s, data dips and scripts in your development Org

1200 – 1230

Latest Innovation “How To” Guide

We show you how we built our latest innovation demo

1230 – 1330

Lunch

1330 – 1430

Advanced Feature Setup

WEM: WFM, Quality and Recording

1430 – 1530

Extending PureCloud Beyond the Contact Centre (Advanced)

Hands-on with the PureCloud API

Bridge functions using the API

1530 – 1545

Break

1545 – 1630

Salesforce Integration – Deep Dive

How to push data into SFDC and create complex integrations

1630 – 1700

Hands-on Lab Introduction

Introduction to the hands-on lab scenario

Team assignment

Presales Advanced Summit – Thursday October 24

9.00am to 5.00pm CET  – Day 2

Time

Session

Description

0900 – 0915

Hands-on Lab Recap

Review of practical lab scenarios

0915 – 1230

Hands-on Lab

Practical work in teams

1230 – 1330

Lunch

1330 – 1700

Hands-on Lab

Practical work in teams

Presales Advanced Summit – Friday October 25

9.00am to 12.45pm CET  – Day 3

Time

Session

Description

0900 – 1030

Hands-on Lab Presentations​Team 1, 2 and 3

Each team will present to the audience

A Genesys panel will ask questions relating to the presentation and score each entry

1030 – 1045

Break

1045 – 1145

Hands-on Lab Presentations​Team 4 and 5

Each team will present to the audience

A Genesys panel will ask questions relating to the presentation and score each entry

1145 – 1215

The Direction of PureCloud

Hear about our PureCloud strategy for the next 6 to 12 months

1215 – 1230

Prizes and Awards

Genesys will present prizes and/or awards for the best team presentation

1230 – 1245

Recap and Summit Close

Recap of the Summit activities

Wrap up and close

Speakers and Facilitators

Janb

Jan Botha

Principal Solution Consultant, Genesys

Nickp

Nick Pinchbeck

Cloud Program Manager, Genesys

Pierrich

Pierrick Lozach

Manager, Cloud Architects EMEA, Genesys

Alistair

Alistair Taylor

Sr. Cloud Solutions Architect, Genesys

Maritza john (002)

Maritza John

Cloud Program Manager, Genesys

Rohit raj (002)

Rohit Raj

PureCloud Technical Architect, Genesys

Peterg

Peter Grothauzen

Cloud Solutions Architect, Genesys

Daniel szlaski

Daniel Szlaski

Cloud Solutions Architect, Genesys

Kayb250

Kay Boenkendorf

Sales Specialist Director, Genesys

Venues

RegionLocal Office/LocationAddress
DACHMunich

please contact your local Channel Manager for further information

Eastern EuropeAthens

Unisystems SA, 19-23, Al.Pantou str., Kallithea, 176 71 Athens, Greece

Central EuropePrague

Stepanska 49, 110 00 Prague 1, Czech Republic

NordicsStockholm

Kungsgatan 6, 111 43 Stockholm, Sweden

UK & IFrimley

Building 4.1 Frimley Business Park, Frimley, Camberley, Surrey GU16 7SG, UK

FranceParis

65 rue Camille Desmoulins, 92130 Issy les Moulineaux, France

BeneluxNaarden

Gooimeer 6 – 02, 1411 DD NAARDEN, The Netherlands

South AfricaJohannesburg

Willow Wood Office Park, 220 Cedar Rd, Broadacres, Johannesburg, 2021, South Africa

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