EMEA PureCloud Advanced Partner Summits
21 – 25 OCTOBER 2019 • Genesys Venues, EMEA
Join us at the EMEA PureCloud Partner Summits
OVERVIEW Please note, registration for this event is now closed. For any questions please contact your local Channel manager.
Our EMEA PureCloud Partner summit events are great for both new and experienced Partners. We cover a wide variety of Sales and Presales topics, all designed to help you as a reseller. From positioning to ordering, architecture to demoing, we aim to make our content relative and easy to understand, setting you up for success with PureCloud.
In October, Genesys will be running several different PureCloud summits. Every summit is aimed at a specific role and skill level.
The summits will take place across EMEA. Attendees will be hosted at their local Genesys office, with presentations broadcast between each location. For those attending the Presales Advanced Summit, practical sessions will also take place on the last two days. This is a great opportunity to build real-world configurations with experts right next to you in the room.
EVENTS
Sales Foundation Summit – 21st October, 9.00am to 5.30pm CET
A dedicated event for new and inexperienced sales team members, focussed on positioning and ordering processes.
Prerequisites:
- PureCloud Sales Associate Certification
Presales Foundation Summit – 22nd October, 9.00am to 5.00pm CET
A dedicated event for new and inexperienced presales team members, focussed on basic architecture and out-of-the-box demoing.
Prerequisites:
- PureCloud Sales Associate Certification
Presales Advanced Summit – 23rd to 25th October, 9.00am to 5.00pm CET (finishing at 12.45pm Friday 25th)
A dedicated event for experienced presales team members, focussed on complex architectures and custom demoing.
Please note: You must meet the requirements for this summit, even if you are attending the Presales Foundation summit immediately prior to this event. We will cover advanced topics and practical work which requires your own development or lab org with a connected telephony circuit.
Prerequisites:
- Genesys Certified Associate Certification
- Hands-on experience with at least 1 PureCloud deployment
- Partner development Org available with connected telephony circuit
Agendas
Agendas are provided for each summit event as a guide only. Presenters and sessions are subject to change, however any changes are likely to be very minor. When registering please select the venue of your choice as per the details below.
Sales Foundation Summit – Monday, October 21, 2019
9.00am to 5.30pm CET
Time
Session
Description
0900 – 0930
Welcome
Welcome and Introductions
0930 – 1000
2019 Partner Program Update
PureCloud partner program update for 2019
How EMEA Partners will be measured, managed and supported on commercial side
1000 – 1100
Top Level PureCloud Messaging and Buying Personas
The power of story
How to position/Present PureCloud
1100 – 1115
Break
1115 – 1200
Demoing PureCloud (Basic)
How Sales AEs can use our new interactive tour features to demo the solution
Demo for Mid Market Play for PureCloud (Play 2)
1200 – 1230
PureCloud Voice
EMEA coverage
Pricing updates
1230 – 1315
Lunch
1315 – 1400
Where We Are With PureCloud
2019 Enablement Approach & requirements for EMEA Partners
Numbers, Strategy & direction
Common challenges/questions from the field
1400 – 1430
PureCloud for Mid-Market
Cloud for Mid Market Play with PureCloud
Available tools and resources for Sales & Presales
1430 – 1500
PureSuccess for PureCloud
Genesys is Launching PureSuccess for PureCloud in Feb 2019
How this program will benefit our partners?
1500 – 1515
Break
1515 – 1545
Positioning Privacy & Security as a Competitive Advantage
Privacy and Security concerns can be show stoppers in any opportunity. This session will share ideas on how this topic can be turned into a competitive advantage and what resources are available for partners
1545 – 1715
End to End Sales Process (Quote to Cash)
End to End Process from Deal Registration to Accounts Activation or Termination
Understanding Service Orders and Billing
1715 – 1730
Recap and Q&A
Brief recap of the day’s sessions
Presales Foundation Summit – Tuesday October 22
9.00am to 5.00pm CET
Time
Session
Description
0900 – 0915
Welcome and Introductions
0915 – 0945
Top Level PureCloud Messaging and Buying Personas
The power of story
How to position/Present PureCloud
0945 – 1045
End to End Sales Process (Quote to Cash)
End to End Process from Deal Registration to Accounts Activation or Termination
Understanding Service Orders and Billing
1045 – 1100
Break
1100 – 1145
Basic Architecture Models
Review available architecture models and their components
1145 – 1230
SMART Use Cases
What Use Cases are available?
Benchmark benefits and the ROI tool
1230 – 1330
Lunch
1330 – 1400
G-Demo: How to Build a Personal Demo for Prospects
How to build an impressive demo for your prospect
1400 – 1430
Latest Innovation Demonstration and Roadmap Update
A demo of the latest PureCloud innovation or Beta release
Review of significant roadmap items
1430 – 1500
Positioning Privacy & Security as a Competitive Advantage
Privacy and Security concerns can be show stoppers in any opportunity. This session will share ideas on how this topic can be turned into a competitive advantage and what resources are available for partners
1500 – 1515
Break
1515 – 1545
PureCloud Voice
EMEA coverage
Pricing updates
1545 – 1645
Extending PureCloud Beyond the Contact Centre (Basic)
App Foundry examples
Customisations created for PureCloud customers
1645 – 1700
Recap and Q&A
Brief recap of the day’s sessions
Presales Advanced Summit – Wednesday October 23
9.00am to 5.00pm CET – Day 1
Time
Session
Description
0900 – 0915
Welcome and Introductions
0915 – 1045
Advanced Architecture Models
Multi-country and global deployments
Future mixed architecture and global media fabric discussion
BYOC Cloud – connecting a telco SIP trunk
1045 – 1100
Break
1100 – 1200
Demoing PureCloud (Advanced)
Creating custom IVR’s, data dips and scripts in your development Org
1200 – 1230
Latest Innovation “How To” Guide
We show you how we built our latest innovation demo
1230 – 1330
Lunch
1330 – 1430
Advanced Feature Setup
WEM: WFM, Quality and Recording
1430 – 1530
Extending PureCloud Beyond the Contact Centre (Advanced)
Hands-on with the PureCloud API
Bridge functions using the API
1530 – 1545
Break
1545 – 1630
Salesforce Integration – Deep Dive
How to push data into SFDC and create complex integrations
1630 – 1700
Hands-on Lab Introduction
Introduction to the hands-on lab scenario
Team assignment
Presales Advanced Summit – Thursday October 24
9.00am to 5.00pm CET – Day 2
Time
Session
Description
0900 – 0915
Hands-on Lab Recap
Review of practical lab scenarios
0915 – 1230
Hands-on Lab
Practical work in teams
1230 – 1330
Lunch
1330 – 1700
Hands-on Lab
Practical work in teams
Presales Advanced Summit – Friday October 25
9.00am to 12.45pm CET – Day 3
Time
Session
Description
0900 – 1030
Hands-on Lab PresentationsTeam 1, 2 and 3
Each team will present to the audience
A Genesys panel will ask questions relating to the presentation and score each entry
1030 – 1045
Break
1045 – 1145
Hands-on Lab PresentationsTeam 4 and 5
Each team will present to the audience
A Genesys panel will ask questions relating to the presentation and score each entry
1145 – 1215
The Direction of PureCloud
Hear about our PureCloud strategy for the next 6 to 12 months
1215 – 1230
Prizes and Awards
Genesys will present prizes and/or awards for the best team presentation
1230 – 1245
Recap and Summit Close
Recap of the Summit activities
Wrap up and close
Speakers and Facilitators
Jan Botha
Principal Solution Consultant, Genesys
Nick Pinchbeck
Cloud Program Manager, Genesys
Pierrick Lozach
Manager, Cloud Architects EMEA, Genesys
Alistair Taylor
Sr. Cloud Solutions Architect, Genesys
Maritza John
Cloud Program Manager, Genesys
Rohit Raj
PureCloud Technical Architect, Genesys
Peter Grothauzen
Cloud Solutions Architect, Genesys
Daniel Szlaski
Cloud Solutions Architect, Genesys
Kay Boenkendorf
Sales Specialist Director, Genesys
Venues
| Region | Local Office/Location | Address |
| DACH | Munich | please contact your local Channel Manager for further information |
| Eastern Europe | Athens | Unisystems SA, 19-23, Al.Pantou str., Kallithea, 176 71 Athens, Greece |
| Central Europe | Prague | Stepanska 49, 110 00 Prague 1, Czech Republic |
| Nordics | Stockholm | Kungsgatan 6, 111 43 Stockholm, Sweden |
| UK & I | Frimley | Building 4.1 Frimley Business Park, Frimley, Camberley, Surrey GU16 7SG, UK |
| France | Paris | 65 rue Camille Desmoulins, 92130 Issy les Moulineaux, France |
| Benelux | Naarden | Gooimeer 6 – 02, 1411 DD NAARDEN, The Netherlands |
| South Africa | Johannesburg | Willow Wood Office Park, 220 Cedar Rd, Broadacres, Johannesburg, 2021, South Africa |
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