Genesys Cloud

Adapt quickly, reduce TCO and enable agents
with a true all-in-one cloud platform

Genesys gives agents, supervisors and administrators a single intuitive interface that makes it easier to serve customers.

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90%

reduction in wait time

97%

first-response resolution

100%

improvement in agent efficiency

50%

savings in TCO

Get the capabilities you need to understand end-to-end customer journeys and empower agents — from a single product.

See how the Genesys all-in-one cloud contact centre solution empowers industry-leading brands.

“In a world where customer service expectations are changing at lightning speed, Genesys gives us a serious competitive advantage.”

— Ian Roberts, Operations Leader, Quicken Customer Care

“We ultimately selected Genesys because of its open, all-in-one cloud architecture based on Amazon Web Services. It was a lot like Salesforce with its advanced design and intuitive user interfaces. It also included a wealth of customer engagement features.”

— Daren Jackson, CEO, Rapid Financial Services

Adapt quickly, reduce TCO and enable agents
with a true all-in-one cloud platform

reduction in wait time

first-response resolution

improvement in agent efficiency

savings in TCO

Get the capabilities you need to understand end-to-end customer journeys and empower agents — from a single product.

See how the Genesys all-in-one cloud contact centre solution empowers industry-leading brands.

See the Genesys Cloud platform in action with a personalised demo.

Thank you for your request.
A Genesys representative will be in touch.

Adapt quickly, reduce TCO and enable agents with a true all-in-one cloud platform

reduction in wait time

first-response resolution

improvement in agent efficiency

savings in TCO

Get the capabilities you need to understand end-to-end customer journeys and empower agents — from a single product.

See how the Genesys all-in-one cloud contact centre solution empowers industry-leading brands.

See the Genesys Cloud platform in action with a personalised demo.

Thank you for your request. A Genesys representative will be in touch.

Adapt quickly, reduce TCO and enable agents
with a true all-in-one cloud platform

Thank you for your request.
A Genesys representative will be in touch.