AI for the Experience Economy

Customer experience technology for the age of AI — built on our AI-Powered Experience Orchestration platform

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Products that make a difference

Personalise experiences at scale with a trusted platform

Genesys makes it easy to drive growth, customer loyalty and employee productivity — all while reducing cost.

Genesys Cloud CX

Our AI-powered, comprehensive solution maximises your impact across every experience and every channel.

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Genesys Cloud EX

Optimise your employee experience and deliver results with a standalone workforce engagement management solution.

AppFoundry Marketplace

Extend the Genesys Cloud™ platform with hundreds of pre-integrated apps from industry-leading partners.

Solutions that enable success

Innovate faster across your contact centre and beyond

Genesys Cloud delivers all the tools your business needs to level up performance with more efficient and effective service across every interaction, no matter the channel.

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AI and automation

Realize value faster with purpose-built AI that’s easy to deploy, control and optimise.

Contact centre software

Optimise with intelligent automation and embedded AI that delivers value from Day One.

Digital customer engagement

Seamlessly connect on any channel with humans and AI-powered bots.

Customer journey management

Connect data silos to orchestrate and optimise end-to-end customer and employee experiences.

Workforce engagement management

Unlock employee potential with built-in AI that simplifies management and drives impact and retention.

Cloud architecture and open platform

Innovate continuously, scale globally and build any customer experience (CX) with an open CX platform.

Future-ready vision for cx

Redefine what’s possible for CX with AI-Powered Experience Orchestration

No matter where your customers’ journeys start, you can uncover insights and take the next best action with Genesys Cloud and built-in AI. Now it’s easier than ever to keep employees engaged and customers happy.

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Customer success stories

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“Genesys Cloud AI offers a much richer, personalized customer experience. For example, it provides personality to our voicebot that’s consistent with the Kiwibank brand. The system is so much easier to tune, understand and follow the customer journey. And we have much cleaner data and reports.”

Emma Noble-Beasley

General Manager Contact Centre, Kiwibank

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“Embracing CX Cloud from Genesys and Salesforce is more than a transition; it’s a leap into a future where innovation meets efficiency. Replacing OpenCTI, this integration seamlessly intertwines with Salesforce omni-channel, promising a transformative impact that redefines our customer experience landscape.”

Philip Hagenfeldt

Commercial System Lead, Benify

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Customer story still image national domestic violence hotline

“Genesys Cloud offered the best interface, the most transparent pricing and the greatest options for integration. The last point was key as we wanted to escape the hassle of managing bolt-on solutions.”

Marty Hand

CTO, The Hotline

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Customer story video thumbnail aeromexico

“The new platform has represented a significant shift, from a segment-by-segment search for information to complete visibility of all client interactions with just a few clicks, while delivering recordings and quality assurance insights for targeted feedback.”

Angelina Griselda Stankiewicz Chávez

Senior Contact Center Manager, Aeromexico

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