09/19/2023 09:30 am
Customer expectations are constantly evolving, and businesses need to keep up to stay competitive. Genesys Cloud is designed to take full advantage of modern cloud strategies and technologies. And there’s a reason it’s a leading platform for seamlessly integrating voice and digital channels.
Pavilion Hotel, Kuala Lumpur
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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For assistance, please contact Robert Billing at robert.billing@genesys.com.
09:30 am – 10:00 am
Registration & Networking
10:00 am – 10:10 am
Welcome Address
10:10 am – 10:30 am
Building Exceptional CX – Mastering the art of service, digital and employee experience
Companies are working hard to differentiate and build value in today’s Experience Economy. As customer expectations shift and industries become more competitive, it is becoming critical to master CX. Let’s explore what defines Exceptional CX and what companies need to prioritize to build personalized, engaging, and delightful experiences.
10:30 am – 11:00 am
Panel Discussion: Lessons in Building Personalized Empathetic Experiences
Moderated by:
11:00 am – 11:30 am
Coffee/Tea Break & Networking
11:30 am – 12:20 pm
Roundtable Discussion: The Great CX Debate
Join a small group of your CX peers to discuss the impact of digital transformation on enhancing customer experiences and improving employee productivity through Experience Orchestration.
Topics:
12:20 am – 12:30 pm
Readout and Wrap up
– Shivanu Shukla, Principal Advisor, CX Practice, twimbit
12:30 pm – 01:30 pm
Executive Networking Lunch
Please contact Robert.Billing@genesys.com for any dietary requirements.
Principal Advisor, CX Practice, twimbit
Group Chief Technology Officer, ITAPPS
Country Director, Genesys
Country Manager, ITAPPS
Senior Sales Manager, ITAPPS
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree, Jalan Bukit Bintang, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
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