11/19/2025 09:00 am

Genesys ANZ Partner Forum

Hyatt Regency Sydney

The Genesys ANZ Partner Forum is your opportunity to connect, collaborate, and shape the future of customer experience together. Designed exclusively for our Partner Ecosystem this forum brings you closer to Genesys leaders and industry peers in the lead-up to Genesys Xperience APAC 2025.


Please note the Partner Forum Registration will not give you access to Xperience APAC.

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Thank You for Registering!

We’re excited to have you join us at the Genesys ANZ Partner Forum, your chance to connect, collaborate, and shape the future of customer experience. We look forward to seeing you ahead of Genesys Xperience APAC 2025 for an inspiring and impactful session with our Partner Ecosystem.

Please note the Partner Forum Registration will not give you access to Xperience APAC.

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Why Attend the Genesys ANZ Partner Forum?

This is more than a briefing — it’s a chance to align strategies, strengthen relationships, and discover how together we can drive success in 2025 and beyond.

In just a few hours, you’ll gain:

  • Executive insight into how the Experience Economy is reshaping customer and partner value.
  • Practical business updates from Genesys leaders across Sales, Customer Success, Marketing, Professional Services, and more—helping you identify new ways to grow with us.
  • Ecosystem perspectives from AWS, ServiceNow, and independent consultants on how collaboration drives customer outcomes.
  • Customer voice on what matters most in partner engagement.
  • Networking and access to decision-makers across Genesys and our ecosystem.

Agenda

Wednesday, 19 November 2025

08:30 am – 09:00 am

Arrival and Networking Coffee

09:00 am – 09:05 am

Welcome Remarks

  • Rob Alexander, Manager, Partner Sales ANZ, Genesys

09:05 am – 09:25 am

Executive Keynote – Experience Economy Transformation

Transformation in the Experience Economy, rethinking how customers make decisions to drive business value and achieve better outcomes.

  • Peter Graf, Senior Vice President Strategy, Genesys

09:25 am – 09:45 am

Executive Session – Implications for our Partner Ecosystem

What the Experience Economy means for our Partner Ecosystem, driving business outcomes and reshaping the business.

  • Gwilym Funnel, Vice President Partner and Alliance APAC, Genesys

09:45 am – 10:00 am

Customer Voice: What Customers Value when Engaging with Partners and Genesys

Hear directly from a Genesys customer as they share real-world insights on what drives successful partnerships. Learn what customers value most when engaging with Genesys and its partners, covering collaboration, trust, and the outcomes that make a difference.

  • Adam Waters, Head of Performance & Planning,  CBHS Health Fund Limited
  • Tim Deveson, Account Director Healthcare, Genesys

10:00 am – 11:00 am

Genesys ANZ Business Insights & Future Growth

Discover key priorities and growth opportunities across the Genesys ANZ business. Hear how Sales, Customer Success, Solution Consulting, Renewals, Professional Services, and Marketing are driving partner engagement, innovation, and customer value, followed by an open “Ask Anything” Q&A with Genesys leaders.

The session will close with a 10 minute Ask Anything Q&A.

  • Mark Buckley, Vice President ANZ, Genesys
  • Mitchell Phillips, Sales Director, Genesys
  • Robert Lattuca, Sales Director, Genesys
  • Peta Howard, Senior Manager, Customer Success, Genesys
  • Tim Brown, Senior Manager, Solution Consulting, Genesys
  • Vince Brizzi, Manager, Renewal Management, Genesys
  • Jenny Reichard, Senior Industry Executive Healthcare, APAC & Middle East, Genesys

11:00 am – 11:10 am

Break

11:10 am – 11:25 am

Partnering with AWS Driving Joint Value for our Customers

Explore how the collaboration between AWS and Genesys is unlocking new opportunities for innovation, scalability, and customer success. This panel highlights how joint solutions and go-to-market initiatives are helping partners deliver greater value, agility, and impact.

Moderated by Kim Duncan, Account Director Partner, Genesys

  • Panellists to be announced soon

11:25 am – 11:40 am

Strategic Alliances: ServiceNow

Panel discussion on our joint value, opportunity and shared engagement.

Discover how the Genesys-ServiceNow alliance is creating seamless, connected experiences for customers. This session showcases how joint innovation and collaboration are driving efficiency, automation, and business value, featuring Nexon’s success story that brings the partnership to life.

  • Anthony Valmorbida, Account Director Partner, Genesys
  • Cameron Adams, Senior Manager, Solution Consulting CRM & Industry, ANZ-ServiceNow
  • Michael Pratt, Head of Sales Specialists, Nexon

11:40 am – 11:55 am

Independent Consultants Panel: Advisory Role, Engagement Models, Best Practices

Join leading independent consultants as they share their perspectives on partnering with Genesys to deliver exceptional customer outcomes. This panel explores advisory roles, engagement models, and best practices that drive value for customer, highlighting how collaboration, expertise, and trust are shaping the future of the Genesys ecosystem.

Moderatored by Rob Alexander, Manager, Partner Sales ANZ, Genesys

Panellists:

  • Frank Mastronardo, Director of Sales & Consulting, Ensighted
  • Todd Gorsuch, CEO, Customer Science

11:55 am – 12:10 pm

Closing Remarks