07/28/2020

G-Summit Virtual India

Online Event

Connect. Adapt. Succeed.

In these uncertain times, your business depends on strong customer relationships. It’s not “business as usual” and your customers expect more from you than they did before. Your ability to adapt is critical to success now and moving forward.

Save your spot

Register

Pace ahead in the new normal

It’s a new world for business. The ability to adapt to your customers is critical. See how Genesys can help you succeed. 

Genesys Virtual Summit India is the place to find your path forward in uncertain times. 

Discover how to give your customers the new experiences they want. Gain insights and practical knowledge you need to empower employees, strengthen customer relationships and keep your business moving forward.  

Move to the cloud, adopt AI, discover new ways to personalize the customer experience. 

Join us and experience our unique event where you can virtually engage with our sponsors by visiting their booths, check out product demos, engage with us via chat rooms and attend breakout sessions.  

At G-Summit India, get the know-how to advance your business in 2020 and beyond. 

Agenda

Main Session

Tuesday, 28 July 2020

10:00 am – 10:10 am

Welcome note: Making CX personal

Raja Lakshmipathy – Managing Director, Genesys India

10:10 am – 10:20 am

Experience as a Service

Gwilym Funnel – Sr Vice President, Genesys APAC

10:20 am – 10:35 am

Delivering CX in a Multi-cloud environment

Peter Graf – Chief Strategy Officer, Genesys

10:35 am – 10:40 am

Host

Danish Sait – Host, Actor, Writer

10:40 am – 11:00 am

Digitally Transforming Customer Service - a holistic approach to Customer Engagement

Parminder Kaur – Associate Director, Frost and Sullivan

11:00 am – 11:45 am

Panel Discussion - Enhancing Customer Engagement and experiences with connected Customer Service

Parminder Kaur, Ramnarayan Mohanty, Vijay Sharma, Subramanya, and Gaurav Sadana.

Breakouts

Tuesday, 28 July 2020

11:45 am – 12:00 pm

[Cloud breakout Session] Genesys Cloud: race to the Cloud - By Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud

Executive Vice President and General Manager, Genesys Cloud

11:45 am – 12:00 pm

[Automation breakout] Google Contact Centre AI with Genesys Cloud

Jean Marc Provost, Director Digital and Conversational AI, Genesys

12:00 pm – 12:20 pm

[Automation breakout] Guest Speaker: Delivering Automation using Google Cloud + Genesys

Kapil Malhotra, Customer Engineer, Google Cloud

12:00 pm – 12:20 pm

[Cloud breakout​] Moving your on-premise contact center to the cloud

David Totten, CTO US Partner Ecosystem, Microsoft, and Jeff Wise, VP, Strategic Alliances and Ecosystems, Genesys

12:20 pm – 12:40 pm

Customer Showcase​

*9:30 -13:30 – Time to visit booths

Speakers

Parminder Kaur

Parminder Kaur

Associate Director, ICT Frost & Sullivan

Raja Lakshmipathy

Raja Lakshmipathy

Managing Director, Genesys India

Peter Graf

Chief Strategy Officer, Genesys

Gwilym Funnel

Gwilym Funnel

Sr Vice President, Genesys APAC

Danish Sait

Danish Sait

Actor, Writer, Host

Subramanya C

Subramanya C

Global Chief Technology Officer, HGS

Vijay Sharma

Vijay Sharma

Senior Vice President, TataSky

Jeff Wise

Jeff Wise

VP Strategic Alliances & Ecosystems, Genesys

Ramnarayan Mohanty

Ramnarayan Mohanty

Ramnarayan Mohanty, President – Technology, M/S Pidilite Industries Limited

Gaurav Sadana

Gaurav Sadana

VP & Head – Central Retention and Customer Experience, Bajaj Allianz Life Insurance Co. Ltd

David Totten

David Totten

Chief Technology Officer, US Partner Ecosystem, Microsoft

Kapil Malhotra

Kapil Malhotra

Customer Engineer, Google Cloud

Jean Marc Provost

Jean Marc Provost

Director Digital and Conversational AI, Genesys APAC 

Keith Pearce

Keith Pearce

Sr Vice President Corporate Marketing , Genesys

Sponsors