CX Tour Thailand

08:00 am – 09:00 am

Registration

Welcome Coffee

Welcome Message

Speakers:

Stephen Hamill, VP and MD, SEA and South Asia, Genesys

Stay ahead of the game: delivering exceptional service through Empathy

Speakers:

Albert Tay, Director, Financial Services, Genesys

Does your cloud CX migration need some blue-sky clarity?

We will share key insights from The NTT Global Benchmark report on what fourteen hundred clients and customers are telling us to stop, start and accelerate.

Migration to the cloud offers the opportunity for digital transformation, a new operating model and customer journey transformation, which heightens the need for proactive and flexible Managed CX.  This session will move from key client and industry insights to the best practices in design, migration, and management

Speakers: Pranay Anand, VP, Go-to-Market, NTT

TrueBusiness Could Contact Center power by Genesys

Speakers:

Chaianun Recheva, Business Development, TrueBusiness

Coffee Break

Traditional contact center vs Omni-channel Customer-centric solution

Speakers:

Partitan Rungkrae, Principal Solution Consultant, Genesys

Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment

Speakers:

Nuttapol Plukpaiboon, Head of Acquisition, Private Sector and Partnership Fundraising, UNICEF Thailand

Srihanath Lamsam, CEO, Robinhood

Kulachart Ngernpermpoon, Country Manager, IndoChina, Genesys

Bee Xoomsai, Moderator

Building a Strong and Differentiated Experience and Learning Culture for Employees

Speakers:

Fiona Symons, Executive Director, Irma-Insights

Customer Feature: Bitkub

Speakers:

Sangwian Jaipipak, Senior Customer Support Manager, Bitkub

Maytha Kornprasert, Senior Customer Success Manager, Genesys

Myth buster - is it “safe” moving to cloud? with AWS

Speakers:

Annop Siritikul. Head of Enterprise Business, Amazon Web Services (AWS)

A Journey to Post-PDPA Contact Centers

Lunch

Lucky Draw