06/30/2022 08:00 am
CX Tour Thailand
Bangkok
What's next: Digital Empathy
Attend for free in half-day immersive CX Tour Thailand focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.
Join us to learn, engage and network with fellow like-minded professionals in this one event.
Renaissance Bangkok Ratchaprasong Hotel
Renaissance Bangkok Ratchaprasong Hotel
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สวัสดี,
ขอขอบคุณที่ลงทะเบียนเข้าร่วม CX Tour Bangkok
การลงทะเบียนนี้ไม่ได้รับการยืนยัน ทีมงานของเราจะติดต่อคุณเพื่อยืนยันการเข้าร่วมของคุณ
ขอขอบคุณ,
คริสติน, เจเนซิส
Hello there,
Thank you for registering for CX Tour Bangkok.
This registration is not confirmed. Our team will contact you to confirm your attendance.
Thank you,
Christine, Genesys
Agenda
CX Tour Thailand 08:00 - 14:00 BKT
Thursday, 30 June 2022
08:00 am – 09:00 am
Registration
Welcome Coffee
Welcome Message
Speakers:
Stephen Hamill, VP and MD, SEA and South Asia, Genesys
Stay ahead of the game: delivering exceptional service through Empathy
Speakers:
Albert Tay, Director, Financial Services, Genesys
Does your cloud CX migration need some blue-sky clarity?
We will share key insights from The NTT Global Benchmark report on what fourteen hundred clients and customers are telling us to stop, start and accelerate.
Migration to the cloud offers the opportunity for digital transformation, a new operating model and customer journey transformation, which heightens the need for proactive and flexible Managed CX. This session will move from key client and industry insights to the best practices in design, migration, and management
Speakers: Pranay Anand, VP, Go-to-Market, NTT
TrueBusiness Could Contact Center power by Genesys
Speakers:
Chaianun Recheva, Business Development, TrueBusiness
Coffee Break
Traditional contact center vs Omni-channel Customer-centric solution
Speakers:
Partitan Rungkrae, Principal Solution Consultant, Genesys
Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment
Speakers:
Nuttapol Plukpaiboon, Head of Acquisition, Private Sector and Partnership Fundraising, UNICEF Thailand
Srihanath Lamsam, CEO, Robinhood
Kulachart Ngernpermpoon, Country Manager, IndoChina, Genesys
Bee Xoomsai, Moderator
Building a Strong and Differentiated Experience and Learning Culture for Employees
Speakers:
Fiona Symons, Executive Director, Irma-Insights
Customer Feature: Bitkub
Speakers:
Sangwian Jaipipak, Senior Customer Support Manager, Bitkub
Maytha Kornprasert, Senior Customer Success Manager, Genesys
Myth buster - is it “safe” moving to cloud? with AWS
Speakers:
Annop Siritikul. Head of Enterprise Business, Amazon Web Services (AWS)
A Journey to Post-PDPA Contact Centers
Lunch
Lucky Draw
Speakers
Stephen Hamill
VP and MD, SEA and South Asia
Annop Siritikul
Head, Enterprise Business, Amazon Web Services Thailand
Srihanath Lamsam
CEO, Robinhood
Albert Tay
Director, Financial Services, Genesys
Sangwian Jaipipak
Senior Customer Support Manager, Bitkub
Partitan Rungkrae
Principal Solution Consultant, APAC, Genesys
Maytha Kornprasert
Senior Customer Success Manager, Genesys
Kulachart Ngernpermpoon
Country Manager, IndoChina
Nuttapol Plukpaiboon
Head of Acquisition, Private Sector and Partnership Fundraising, UNICEF Thailand
Dr. Teerawat Issariyakul
Senior Director, Standards and Cyber Security Management Sector, National Telecom PLC
Fiona Symons
Executive Director Company: IRMA Insights
Chaianun Recheva
Business Development Manager, TrueBusiness
Sponsors
Titantium
Gold
Silver
Bronze
Supporting Partner
Technology Partner
