Understand why Genesys Cloud gives businesses the best of both worlds – one of the industry’s most powerful cloud platforms enabling rapid innovation and scalability, coupled with the knowledge and expertise of an industry pioneer. This starts by helping you know your customers as individuals, not profiles or segments and leading with empathy throughout every connected moment.
See the technology in action with interactive demos, including:
- Genesys Cloud – Learn how Genesys Cloud provides the best customer and employee experience capabilities from a single, open technology platform
- Predictive Engagement – Powered by Genesys AI, Predictive Engagement collects and analyses customer journeys and makes real-time decisions about which customers to engage with as a priority, and over which channel, to drive optimal customer outcomes
- Virtual Agents – Leverage AI powered voicebots and chatbots to automate interactions and provide seamless a handoff to human agents
- Agent Assist – Empower live agents with continuous support during their calls, as Agent Assist transcribes calls in real time, identifies customer intent and provides real-time, step by step assistance