Jun 4–20, 2024

Unlock AI-Powered Business Success: Workshop Series

Auckland, Brisbane, Canberra, Melbourne, Sydney, Wellington

4 – 20 June, 2024
12:30 PM - 4:30 PM (lunch included)

Join us for an immersive workshop where you'll learn how to identify business cases that leverage Genesys AI-powered experience orchestration to drive operational efficiency and improve the CX within your organisation.

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Workshop: Build a business case to achieve AI powered business outcomes

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Build a business case to achieve AI powered business outcomes

Discover how AI-powered business outcomes use artificial intelligence (AI) to enhance decision-making, streamline operations, and personalise customer experiences.

In this hands-on workshop, you’ll explore the possibilities of AI-driven experience orchestration with Genesys. Learn how to identify and implement business cases that drive personalised customer journeys, increase operational efficiency, and elevate overall customer satisfaction within your organisation.

You’ll leave with the knowledge to:

  • Identify strategic business opportunities to optimise resources, enhance efficiency, and foster sustainable growth
  • Build AI-driven customer experiences, including knowledge bases and agile bots, using Genesys AI
  • Create your own continous optimisation cycle for your contact centre

Join us and gain the knowledge and tools to propel your business forward with AI-powered success!


Lunch 12:30 PM – 1:30 PM
Workshop 1:30 PM – 4:30 PM

Location details

Brisbane June 4 Hyatt Brisbane
Canberra June 6 Midnight Hotel, Autograph Collection
Melbourne June 11 Hyatt Centric Melbourne
Sydney June 12 Park Hyatt Sydney
Auckland June 18 QT Auckland 
Wellington June 20 QT Wellington


Workshop Facilitator

Phill Townsend

Strategic Director Innovation – APAC, Genesys

Join Phill as he shares valuable insights and guides you toward unlocking the full potential of AI-driven innovation within your organisation.