Here is what to expect in this exclusive session
🗓️ Date: 26 March 2026
🕒 Time: 12:00pm GMT for lunch – followed by sessions from 1:00-4:30pm
- Agentic Virtual Agent – Hear from our Product Experts about our advanced AI- powered virtual agents that go beyond traditional scripted chatbots by combining natural language understanding with reasoning, task execution, and dynamic conversational abilities.
- Genesys Cloud Copilot – Learn more about how Genesys Cloud Copilot can provide real-time intelligence, automation, and contextual guidance during customer interactions.
- Knowledge Fabric – We will walk you through our new feature, Genesys Knowledge Fabric, an AI-powered knowledge layer that unifies and connects enterprise knowledge from many sources into a single, intelligent system.
- TAM Benefit Session – AI Queue evaluation – Our Technical Account Management team will walk you through their new AI Queue evaluation process, this will help show you which AI features are best suited on the queues they are evaluating and how best to implement these.
- Customer Copilot journey with Q&A – Listen and learn more from one of our customers on their Copilot journey and the great benefits they have seen from implementing and utilising this feature.
- 4:30-5:30pm for drinks and networking.