05/31–06/02/2023 09:30 am




GITEX AFRICA 2023, from May 31 to June 2, is the largest technology event that brings together major publishers, governments, enterprises and financial groups to accelerate, collaborate and explore new innovations.
A curation of emerging technologies from fintech, e-commerce, cloud, CX, IoT, AI, telecom to cybersecurity will be widely presented.

Place Bab Jdid, Place Bab Jdid, Marrakesh, Morocco

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Your request to meet with one of our consultants at our booth is approved.
We are going to call you to define a schedule for your meeting on our booth and to book your place on the Genesys’ Tech Talks session.

Finally, don’t forget to use your free access code pass to the exhibition before May 19th at noon:


Steps to use the promotional entry code
1. Visit the GITEX organization website: click here
2. Select the visitor’s pass and add it to the basket
3. Enter the code GENESYS and validate
See you soon!


Register now : for your free GITEX ticket, demo spot on our booth, attendance of our speaker slots.

Find our customer experience orchestration solutions to organize a complete omnichannel journey. From the first visit to a website to managing interactions with a remote agent in a contact center. Follow use cases in the insurance, state institutions, banking and telecoms industries.


Discover our innovations and technologies within an immersive customer relationship journey:
• Organize efficient after-sales support and route requests to the right agent
• Integrate new conversational channels in a unified bold way
• Automate flows with AI: Self services, SVI, chatbot voicebots
• Boost customer acquisition with digital: intelligent FAQ, online help, engagement, and predictive routing
• Manage the activities of agents: WEM, forecasting, planning, coaching and gamification
• Use the cloud to evolve your contact center

Book your seat for "TECH TALKS" session: Use cases BANKS & INSURANCES: The essentials for a successful and sustainable customer experience strategy.

Wednesday, 31 May 2023

03:00 pm – 03:20 pm

Trends and future of customer experience in Africa

Location: Hall 3

Now more than ever, customers want fast, quality responses when contacting an organization. Discover the trends which will shape the future of customer experience for private and public companies. What types of channels should be favored and for what performance (telephone, e-mail, website, chat, bot, social network, etc.)? How to improve the personalization of customer interactions thanks to artificial intelligence and omnichannel tools?

By Laurent Deville, Senior Manager Solutions Consultant Genesys

Friday, 02 June 2023

11:40 am – 12:00 pm

Use cases for Banks & Insurance

Location: Hall 3

What role will voice play in customer interaction management in 2023 in the face of increasing digital demands? How to integrate a self-service customer journey and what are the concrete benefits? Discover real use cases for financial companies.

By Laurent Deville, Senior Manager Solutions Consultant Genesys


Laurent Deville

Senior Manager Solutions Consultant Genesys

Place Bab Jdid, Place Bab Jdid, Marrakesh, Morocco