05/31–06/02/2023 09:30 am

GENESYS at GITEX AFRICA 2023

Name: GITEX AFRICA IN MOROCCO
Start: 2023-05-31T09:30:00
End: 2023-06-02

MARRAKECH

Exhibition

GITEX AFRICA 2023, from May 31 to June 2, is the largest technology event that brings together major publishers, governments, enterprises and financial groups to accelerate, collaborate and explore new innovations.
A curation of emerging technologies from fintech, e-commerce, cloud, CX, IoT, AI, telecom to cybersecurity will be widely presented.

Place Bab Jdid, Place Bab Jdid, Marrakesh, Morocco

Get directions

Book your meeting

Email*

First Name*

Last Name*

Level*

Function*

Company Name*

Telephone*

Country*

State/Province*

Your Website*

City*

Job Title*

Industry*

Level of Interest*

Number of Agent Seats*

I would like someone to reach out to me

Hello,

Your request to meet with one of our consultants at our booth is approved.
We are going to call you to define a schedule for your meeting on our booth and to book your place on the Genesys’ Tech Talks session.

Finally, don’t forget to use your free access code pass to the exhibition before May 19th at noon:

Code: GENESYS

Steps to use the promotional entry code
1. Visit the GITEX organization website: click here
2. Select the visitor’s pass and add it to the basket
3. Enter the code GENESYS and validate
See you soon!

Agenda

Book your seat for "TECH TALKS" session: Use cases BANKS & INSURANCES: The essentials for a successful and sustainable customer experience strategy.

Wednesday, 31 May 2023

Friday, 02 June 2023

03:00 pm – 03:20 pm

Trends and future of customer experience in Africa

Location: Hall 3

Now more than ever, customers want fast, quality responses when contacting an organization. Discover the trends which will shape the future of customer experience for private and public companies. What types of channels should be favored and for what performance (telephone, e-mail, website, chat, bot, social network, etc.)? How to improve the personalization of customer interactions thanks to artificial intelligence and omnichannel tools?

By Laurent Deville, Senior Manager Solutions Consultant Genesys

11:40 am – 12:00 pm

Use cases for Banks & Insurance

Location: Hall 3

What role will voice play in customer interaction management in 2023 in the face of increasing digital demands? How to integrate a self-service customer journey and what are the concrete benefits? Discover real use cases for financial companies.