10/05/2022
Genesys UKI Partner-Summit - Postponed
Due to a planned train strike on 5th October, we are having to postpone this event. A new date will be announced shortly.
Exclusively for Genesys Partners, join us for the face to face Genesys UKI Partner-Summit. Hear from keynote speakers, with updates on our Partner First strategy. Meet your peers, learn from industry experts and we'll give you the insight and tools needed to develop your own growth mindset and propositions to excite your customers.
Agenda
Wednesday, 05 October 2022
09:00 am
Breakfast and Registration
Enjoy breakfast and network with fellow partners before we get started.
09:30 am
Welcome!
Welcome to Partner Summit.
How can Partner & Alliances make some noise in the Cloud CX market?
Marianne Calder and Bernadette Wightman, Genesys
Genesys Keynote – UK Trends & Opportunities
What’s happening in the UKI Market – trends and opportunities to take advantage of.
How to take advantage of the trends & external changes in the UKI markets. Use these changes to your advantage and grow your pipeline!
Marianne speaks with EJ Cay and Katie Lyon, Genesys
Recent partner wins showcase
Hear from our partner success panel, sharing examples of recent wins.
Marianne Calder and Marc Donnelly, Genesys
AppFoundry Spotlight
A short and sweet demo from an AppFoundry partner.
10:55 am
Coffee break
How to accelerate the pipeline with the Genesys ecosystem
How to leverage the extended ecosystem to support our partner community to deliver value across the entire customer lifecycle.
Dominic Elliott and Kevin Booth, Genesys
AppFoundry Spotlight
A short and sweet demo from an AppFoundry partner.
Grow with AppFoundry and alliances for greater customer value
How do you leverage a hyperscaler? This session will take you through how to get the best out of working with strategic alliances & AppFoundry partners.
Kevin Booth and Jeroen Sourbron, Genesys
AppFoundry Spotlight
A short and sweet demo from an AppFoundry partner.
New Approaches to Excite Your Customers
A high-level run through of all the latest developments and future direction across the Genesys portfolio.
Nick Wingrove, Genesys
12:30 pm – 01:30 pm
Lunch
Breakouts - stream 1
Bringing Experience as a Service to life – Technical breakout sessions
- Automation strategies to drive business outcomes (Build a Bot)
- Genesys Cloud Channel Setup, Data Action Workshop
- Pointillist – Demo training
- PS Migration Tools – Partner Success Tools
Breakouts - stream 2
Bringing Experience as a Service to life – Sales breakout sessions
These interactive afternoon sessions will cover a number of sales topics, including:
- How to spot CX opportunities in your customers
- Leverage strategic alliances for greater growth
- Essential Sales toolkit, How best to utilise Headstart & other offers
- How to get help from Genesys
- Q&A – Questions for the team
Stuart Mackie, Nicki Ryan, Katie Lyon, Mark Knowles and Mark Armstrong, Genesys
04:00 pm
Closing remarks
04:15 pm – 05:00 pm
Drinks, nibbles and networking
Mingle with your peers while enjoying drinks and fingerfood in the Solutions Pavilion.
Speakers
EJ Cay
VP, UKI, Genesys
Bernadette Wightman
SVP, WW Partners, SP & Globals
Marianne Calder
VP, Partner Sales - EMEA
Emily Bloomfield
EMEA Partner Marketing Director
Marc Donnelly
VP Service Providers, EMEA
Jeroen Sourbron
Strategic Alliances Account Director EMEA
Brendan Dykes
Senior Director Solution and Product Marketing
