February 24, 2026 14:00

Genesys & Salesforce

Afternoon Session in Copenhagen

This is an exclusive, invite-only event designed especially for our joint customers. We look forward to seeing you soon.

DANSK ARKITEKTUR CENTER (DAC)

Danish Architecture Center, Bryghuspladsen 10, 1473 København, Denmark

Get directions

Register here by February 10

By providing your information, you agree to our privacy policy.

Thank you for registering for the Genesys x Salesforce Event at DAC in Copenhagen.

If you have any questions, please send an email to liona.islamian@genesys.com

Genesys holds the right to cancel any registration as needed.

We look forward to seeing you there!
Team Genesys & Salesforce

Dac

This unique event brings together our joint Genesys and Salesforce customers for an exclusive day of inspiration, innovation and meaningful connection. Discover how to orchestrate every experience with Genesys and surface every moment in Salesforce, unlocking the full potential of your customer engagement strategy.

Explore our agenda below, featuring curated sessions and a special art exhibition. We also invite you to join us for an evening dinner, designed to spark powerful conversations and deepen connections, all within an exceptional venue.

Please be sure to register in advance to secure your spot.

Agenda

Tuesday, 24 February 2026

14:00 – 14:30

Welcome: Genesys & Salesforce Partnership Vision

Speakers: Martin Degn – Salesforce, Klaus Markussen – Genesys, Jan Wärmlind – Genesys

14:30 – 15:15

Unlocking the Power of CRM + CCaaS Integration: Exploring the Future of Customer Experience

15:15 – 15:30

Coffee Break

15:30 – 16:15

Live Demo: Genesys x Salesforce

CX Cloud from Genesys and Salesforce is an AI-powered customer experience and relationship management solution that brings together Genesys Cloud CX and Salesforce Service Cloud within a single, unified agent desktop with extensive AI capabilities. In this session, we’ll introduce the platform and highlight some of its key capabilities.

Speakers: Jens Olsen, Genesys 

16:15 – 16:30

Coffee Break

16:30 – 17:00

TBA

17:00 – 18:00

Break & Art Exhibition Tour

18:00 – 20:00

Dinner

You are invited to join an optional three-course dinner and drinks at DAC together with us from Genesys and Salesforce. Please make sure to register and let us know about any dietary requirements.

Speakers

Martin Degn

Martin Degn

Senior Cloud Account Executive, Salesforce

Klaus Markussen

Klaus Markussen

Senior Account Executive, Genesys

Jan Wärmlind

Jan Wärmlind

Account Director, Genesys

Jens Olsen

Jens Olsen

Principal Solution Consultant, Genesys

DANSK ARKITEKTUR CENTER (DAC)

Danish Architecture Center, Bryghuspladsen 10, 1473 København, Denmark

Get directions