10/26/2021 09:00 am

Genesys Strategy Forum Israel

Online

Welcome to our digital CX Strategy Forum Israel, on October 26th. You will learn about the strategic path forward when it comes to offering exceptional customer service, via the cloud. And many roads do lead to the cloud - but which is the best path?

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Thank you for registering for the event, please be on the lookout for your confirmation email from “do_not_reply@on24event.com”.

Join the event and get educated!

Learn firsthand, from the industry experts and Genesys customers, how a customer service solution in the cloud can help you offer the customer experiences of tomorrow. You will learn about the benefits it will give your customers, your employees and your company. Some presentations will be in English and some in Hebrew, please see agenda below.

During this virtual event you will learn about the latest innovation within CX technology, and how it can help your employees communication easier with your customers, on any channel they choose.

Learn more in your personal video invitation on the right!

Agenda

9.00 Welcome - Your way to the cloud

Martin Veselka, VP Sales ECSEI & Apostolos Kemos, Sales Director South East Europe and Israel, Genesys

9.10 Modern and Emphatic Customer Experience

Great customer experiences is becoming a competitive advantage in today’s modern digital world. Learn about the latest trends within CX and how you can take advantage of them by using the Cloud as an enabler of CX Innovation within your company.

Merijn te Booij, GM, Workforce Engagement Management, Genesys

9.40 Make the most out of CX in the cloud

Learn about the advantages of a public contact center cloud and the specifics of the Genesys Cloud offering.

Presentation will be held in Hebrew.

Shlomi Bargig, Account Executive, Genesys Isreal

10.00 Always On. Always in touch – Cloud demo

In this session will take you through a live expert-led demo to quickly familiarize yourself with Genesys Cloud interface and see how you’ll achieve your goals and manage your services effectively.

Eleni Poulimenea, Senior Solutions Consultant, South East Europe & Israel, Genesys

10.30 Dolfi 1920 - Customer case presentation

Dolfi1920 is specialized in managing mishandled luggage claims for the aviation industry. As the pandemic outbreak took the aviation business by surprise and brought global tourism to near-complete stand still, Dolfi1920 decided to embrace the change, take the opportunity to make great leaps forward and to digitally transform their business.

In customer service, as part of a big vision, they migrated to Genesys Cloud.

In this session Tal will talk about the rationales behind the decision to implement a cloud based contact center solution. He will also discuss the first signs of success and benefits they already see, such as greater flexibility, adaptability and scalability, true omni-channel, customer 360 holistic view, self service and remote work.

Tal Fridman, Operations & Business Development Director, Europe at Dolfi1920, Poland

11.00 From contact to experience - Customer experience as a guarantee for success

Come and join us to see what makes a difference with Genesys Digital Experience. Adopt a cutting-edge digital engagement empowered by AI technology to deliver tomorrow’s customer experience.

A live demo will demonstrate an end-to-end digital assistant journey in Hebrew initiated via a chatbot engagement, escalates seamlessly by Smart channeling to agent chat session while surfacing the agent workspace side through Smart advisor (AI agent interface).

Presentation will be held partly in Hebrew.

Sarah Kuenzler, Genesys DX Account Executive & Shai Horstock, Senior Enterprise Customer Success Manager, Genesys