06/26/2024 09:00 am
Future of CX in Financial Services – Abu Dhabi
Abu Dhabi, UAE
Learn all the latest CX trends and innovations in Banking to stay ahead of the curve.
CX is rapidly evolving in the financial industry with new possibilities offered by the power of AI and Cloud.
Join us with our partner AWS for a morning session to learn all the upcoming trends affecting your industry, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.
Emirates Palace
Emirates Palace Mandarin Oriental - West Corniche Road - Al Ras Al Akhdar - Abu Dhabi - United Arab Emirates
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Agenda
09:00 am – 10:00 am
Breakfast & Welcome Coffee
Join us for a nice welcome coffee and breakfast
10:00 am – 10:20 am
Introduction Keynote
Background information on what is affecting the financial services industry and our vision.
10:20 am – 10:50 am
Future of CX in FSI: Trends & Innovations
Deep dive around the key changes in CX and in the financial institution industry and the technologies to stay ahead of the curve.
10:50 am – 11:10 am
Coffee Break
11:10 am – 11:40 am
Building a Future-Ready Investment Firm
Deep dive on how investment firms need to prepare now for the next era of wealth management by having an artificial intelligence (AI) and digital transformation strategy that will enable them to orchestrate personalized end-to-end customer journeys that build retention and trust.
11:40 am – 11:50 am
Short Break
11:50 am – 12:20 pm
AWS & Genesys: Better Together
Take your financial institution to the next level with Genesys and Amazon Web Services by combining contact centre as a service, cloud infrastructure and generative artificial intelligence.
12:20 pm – 12:50 pm
AI's Impact on the Customer and Employee Experience
This session will focus on how AI can be a catalyst to bring your customer and employee experiences to the next level, with demonstrations to illustrate how it can be practically implemented.
12:50 pm – 02:00 pm
Lunch cocktail
Lunch at the venue and conclusion of the event.
Speakers
David Porter
Managing Director, Global Banking Industry, Genesys
Hussein Krayani
Solution Consulting Manager, Genesys
Gordon Sexton
Global Industry Senior Designer, Banking, Genesys
Mohit Saraswat
Senior Partner Sales Manager, Amazon Web Services
Our Partner
