06/06/2025 09:30 am

Empathy in Action: AI, Agent Wellbeing & the Power of Genesys Cloud

Friday, June 6

An Exclusive Executive Experience at Ladies Day, Epsom Derby

Join us for an unforgettable VIP experience at one of the UK’s most prestigious racing events — Ladies Day at the Epsom Derby — where luxury, leadership, and innovation come together.

Epsom Downs Racecourse, Epsom, UK

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Thank you for registering for our event. A team member will be in touch to confirm your place and advise further details.

Ladies day resize1400

In a private hospitality setting overlooking the iconic Epsom Downs, we’ll explore how AI is transforming not just customer experience — but agent wellbeing — especially during the pressure cooker of seasonal demand.

Discover how leading organisations are using Genesys Cloud to put empathy at the heart of service for both customers and staff.

What to Expect

This is more than a business session — it’s a day of insight, inspiration, and indulgence. You’ll walk away with:

  • A new lens on AI and agent wellbeing in high-pressure environments.
  • VIP networking with fellow senior CX and contact centre leaders.
  • The energy and excitement of Lady’s Day at Epsom — in style.

This is an exclusive, invite-only event for executive leaders in customer service, operations, and digital transformation.

Spaces are strictly limited to ensure an intimate, premium experience and a front seat to the discussion shaping the future of agent care.

RSVP today to reserve your place.

 

Agenda

Event Flow & Key Sessions

Friday, 06 June 2025

09:30 am

Early Entry & Welcome Refreshments

Arrive at Epsom Racecourse and join us in your private box with tea, coffee, juices, fresh pastries, and fruit to start your day in comfort and style.

10:00 am

VIP Turf the Epsom Track

  • Chauffeured to the track in Aston Martins.
  • Guided tour hosted by a champion jockey.
  • Exclusive look at the Winning Connections room.
  • Epsom’s racing heritage shared by the Chairman.
  • Photo opportunity with the iconic Betfred Derby Trophy.

11:00 am

Return to Private Box | Presentation

  • Take your seat for a high-impact session on how AI, empathy, and intelligent automation can reframe how we support frontline staff — not just customers.

12:45 pm

Hospitality Begins

Enjoy fine dining, premium drinks, and uninterrupted views as the race day begins.

  • 1:00pm – Lunch is Served
  • 2:00pm – First Race
  • 4:30pm – The Betfred Oaks
  • 5:40pm – Final Race