04/10–11/2023

Dubai Islamic Bank Innovation Session

Welcome to the Innovation Session for Dubai Islamic Bank!

We are delighted to invite DIB management to the Banking innovation session which is designed to bring together banking industry experts, and financial experts to explore the latest trends, technologies, and best practices in the banking industry.

Dubai Islamic Bank - Al Nahda - Al Nahda 1 - Dubai - United Arab Emirates

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This event is a hybrid event; if you’re not able to attend in person please register for the online event here

Genesys is committed to driving innovation and staying ahead of the curve in an ever-changing industry.

The goal of this innovation session is to provide DIB management and attendees with the knowledge, skills, and insights needed to thrive in a rapidly evolving banking landscape.

During this event, attendees will have the opportunity to take part in interactive workshops, engage in thought-provoking discussions, and network with peers from the banking and finance industries. The innovation session will feature keynote speakers.

By attending this innovation session, registrants will gain valuable insights into the latest trends and technologies shaping the banking industry, as well as Banking Use cases, Demos, and strategies for implementing these innovations in their own organizations.

In summary, this innovation session is a must-attend event for anyone interested in driving innovation and staying ahead of the curve in the banking industry. We look forward to seeing you there!

  • This event is a hybrid event; if you’re not able to attend in person please register for the online event here

Agenda

Monday, 10 April 2023

11:15 am

Customer Experience Trends

Banking Trends & Synergistic Pillars for Growth
Future of Banking

 

David Porter

12:15 pm – 01:00 pm

Break

01:00 pm

Pointillist Journey Analytics

Introduction to Customer Journey Analytics
Banking Use Cases & Added value beyond Contact Center
Live Demo
Q&A

 

Tarek Elachkar

02:15 pm – 03:30 pm

Genesys Cloud

Introduction to Orchestrated Customer Journey
The power of all in one Omnichannel Cloud Solution
Predictive Engagement
Live Demo
Q&A

 

Hussein Krayani

Tuesday, 11 April 2023

11:15 am

Conversational AI

Introduction to Cognigy Conversational AI
Banking Use Cases with Generative AI & ChatGPT
Agent Assist
Live Demo
Q&A

 

Usman Wattoo

Alexander Teusz

12:15 pm – 01:00 pm

Break

01:00 pm

Backoffice Optimization

Introduction to Genesys Intelligent Workload Distribution
Challenges within Backoffice operations
Use Cases & Live Demo
Solution Benefits
Q&A

 

Sherif Shara

02:15 pm – 03:00 pm

Genesys Cloud Architecture

Solution Architecture & Technology
Security Compliance
Q&A

 

Sherif Sahra

Speakers

Tarek Elachar

Tarek Elachar

Lead Solutions Architect, Genesys

David Porter

David Porter

Global Financial Services Industry Director, Genesys

Sherif Shara

Sherif Shara

Senior Solution Consultant, Genesys

Hussein Krayani

Hussein Krayani

Principal Solution Consultant, Genesys

Usman Wattoo

Usman Wattoo

Senior Sales Manager, Cognigy

Alexander Teusz

Alexander Teusz

Senior Sales Engineer, Cognigy