08–09/07/2020

G.Summit Virtual Asia

Online Event - 10 AM SGT

Connect. Adapt. Succeed.

It's a new world for businesses. The ability to adapt to your customer is critical. See how Genesys can help you succeed.

Discover how to give your customers the new experiences they want. Join us at G.Summit Virtual Asia for the networking, product demos and vision to empower your employees, create strong customer relationships and keep your business moving forward. Meet with peers, industry experts and Genesys executives.

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Why Attend?

G.Summit Virtual Asia is the place to find your path forward in uncertain times.

Prospective customers: Attending G.Summit Virtual Asia provides the insights and practical knowledge you need to empower employees, strengthen customer relationships and keep your business moving forward. If adapting to new realities means migrating to a modern solution, this is also your opportunity to get answers to your questions and reduce migration time and cost. See live product demos, talk to actual users, and meet Genesys leaders. Find everything you need to create the experiences that advance your business at G.Summit Virtual Asia.

Existing Genesys customers: G.Summit Virtual Asia gives you what you need to adapt in these uncertain times to build the customer relationships that keep your business moving forward. Move to the cloud, adopt AI, discover new ways to personalise customer experience…all at G.Summit Virtual Asia. Network with peers. Ask questions. See demos. Attend breakouts – and leave with the confidence and know-how to advance your business in 2020 and beyond.

Agenda

Day 1

Wednesday, 08 July 2020

10:00 am – 11:00 am

General Session

  • Welcome Address, Gwilym Funnel, Senior Vice President, Asia Pacific & Japan
  • Reimagine the Experience: What if everything we thought we knew was wrong?  Simon Waller, International Speaker & Author
  • The NEW Measures of CX Success from an analyst’s perspective, Manoj Menon, Founder of Twimbit
  • Tips for ensuring a remote workforce remain happy, healthy & fit, Dr. Apisamai Srirangson, M.D., Director of Bangkok Mental Health Centre, Bangkok Hospital

11:15 am – 11:45 am

Employee Gamification with Genesys’ latest Workforce Engagement Management tool, presented by Genesys

With many companies around the world now experiencing a massive increase in customer interactions whilst at the same time adjusting to a new world of remote working, businesses are looking to workforce engagement tools, including gamification, to empower and engage their contact centre agents.

11:15 am – 11:45 am

Moving from CX continuity to sustainability, presented by NTT Ltd.

An NTT Ltd. case study on Respond. Recover. Rebound.

With social distancing measures in place, “human touch” is probably the last thing customers want right now. “Human voice” is more important than ever as service demand levels spiked. In this interactive session, our speakers will share how our global delivery center coped with business continuity and the shift to work-from-home, and insights on how businesses can use AI technology and adjust to the new world of “center-less” call centers without compromising your service levels.

12:00 pm – 12:30 pm

Future-proof your customer experience, presented by Orange Business Services

More than ever before, your success is defined by the quality of your customer relationships and the experiences you deliver. The use of AI in automated systems will empower you to understand what your customers are thinking ahead of time. This allows you to engage with them when they want, where they want, and how they want – even before they contact you.

Discover how Orange Business Services can partner you in your innovation and how you can future-proof your business as it continues to evolve.

12:00 pm – 12:30 pm

Customer Success with Genesys

We are with you all the way! In the world of SaaS and Cloud, Genesys Customer Success Managers work closely with you to become your Trusted Advisor, through every stage of your SaaS journey with Genesys. From initial onboarding through steady state operations all the way through contract renewals Genesys Customer Success is designed to place your journey at the centre of all that we do. Jim Campbell, Director of Customer Success, APAC will describe what Customer Success means to Genesys and the value that it brings to you.

Day 2

Thursday, 09 July 2020

10:00 am – 11:00 am

General Session

  • Genesys Cloud, Patrick Ong, Head of Solutions Consulting, Genesys
  • Employee Experience – a critical pillar for CX, Manoj Menon, Founder of Twimbit
  • Google Contact Centre AI (CCAI), Tim Dawson, Google Partners Solutions Lead
  • Google CCAI with Genesys Cloud, an interview with Telecom of Thailand

11:15 am – 11:45 am

Genesys Cloud product demonstration, presented by Genesys

Discover the radically easy way to give your customers what matter most – exceptional customer experience. Join this session to see Genesys Cloud, the the all-in-one platform that is easy to deploy and easy to use. In this demonstration you will also get to see how new feature capabilities from Genesys Cloud, including native integration with leading platforms like Microsoft teams, Zoom and many more.

11:15 am – 11:45 am

Your Smart Way to WebRTC and SIP Integration, presented by AudioCodes

Since its introduction in 2011, WebRTC has become an important and disruptive technology for contact centers. WebRTC offers modern voice and video communication services that can be integrated in any mobile and PC device using standard web browsers and an internet connection.

View this webinar and hear about AudioCodes’ unique integrated WebRTC and SIP solution, including:

  • WebRTC integration with contact centers’ SIP environment
  • Securing WebRTC services
  • Easy integration of WebRTC into client websites, Android and iOS using a WebRTC SDK

12:00 pm – 12:30 pm

Deploying Google CCAI with Genesys Cloud – a look into the technology, presented by Genesys

Google and Genesys have partnered, so you can deliver new world-class customer experiences — blending Google’s CCAI for Conversational AI with Genesys call centre automation and orchestration. In this session you will learn how this leading-edge technology is helping to drive the right business outcomes.

12:00 pm – 12:30 pm

Genesys幫助您輕鬆擁有全媒體服務中心

Genesys 已幫助多家台湾、香港的公司和中国大陆的海外分支机构重新定義了他們的客戶體驗技術現實，把從過時、不連貫的系統演進為一個現代化的全通路客戶體驗，推動業務的發展。透過雲端的部署模型，彈性的消費模式，這套經實證的規範性方法能讓您順利地達成預期目標。而這一切都能按照您的步調進行、大幅降低風險和成本，提供合規的服務，加速實現全球業務發展的價值。低風險和成本，提供合規的服務，加速實現全球業務發展的價值。

Speakers

Gwilym Funnel

Gwilym Funnel

Senior Vice President Asia Pacific and Japan, Genesys

Dr. Apisamai Srirangson, M.D.

Dr. Apisamai Srirangson, M.D.

Director of Bangkok Mental Health Centre, Bangkok Hospital

Manoj Menon

Manoj Menon

Founder of Twimbit, Ex-APAC MD Frost & Sullivan, Twimbit

Simon Waller

Simon Waller

The Digital Champions Club

Ella Wang 汪銘英

Ella Wang 汪銘英

Solution Consultant of Greater China, Genesys

Pranay Anand

Pranay Anand

Director Intelligent Workplace, NTT Ltd.

Tim Dawson

Tim Dawson

Cloud Partners Solutions Lead, Google

Larry Clarkson

Larry Clarkson

CTO, AudioCodes

Jean-Marc Provost

Jean-Marc Provost

Director Digital & Conversational AI, Genesys

Robert Billing

Robert Billing

Head of Marketing, Asia, Genesys

Dave Giblin

Dave Giblin

Head of Strategic Business Consulting, Genesys

Patrick Ong

Patrick Ong

Head of Solutions Consulting, Genesys

Rishi Chopra

Rishi Chopra

Business Development Manager, CX, AudioCodes

Hemant Dhoundiyal

Hemant Dhoundiyal

Head of Solutions & Services, ASEAN, AudioCodes

Frequently asked questions

How will I get access to the event?

Upon registering you will receive an email that contains your login credentials and event page URL. This will be sent to the email address you registered with.

What will I get out of attending this virtual event?

Genesys and our sponsors have produced ‘TV-like’ sessions for you to view all the latest and greatest taking place in the world of CX. You will see sessions from International Keynote presenters, industry analysts, medical professionals and a host of other expert speakers. There are also over 100 prizes up for grabs and in-event promotions for you to consume.

I have not attended a virtual event before, what will the experience be like?

The virtual event will be similar to a physical event, there will be a lobby area, theatre and sponsor hall. Our sponsors will have booths for you to interact with and the sessions in the theatre will have experts in our live chat rooms to answer all your questions. The major difference between a physical event and our virtual G-Summit is that you can attend either from the comfort of your home or workplace.

What if I miss the session at the time schedule in the agenda?

Most sessions will be pre-recorded, and some will be streamed live. The event will open at 9.30am on Wednesday the 8th of July and remain open until 11.59pm on Thursday the 9th of July. During this time the sessions will go-live at the time set out in the agenda. If you miss the start time you can consume the session on-demand whilst the platform is live.

Can I share my virtual conference login information with other members of my team?

It is best to have each attendee register their own details as the platform will not allow more than one user to log in using the same credentials.

If I can't attend or miss the two-day event, can I access the recordings to view?

The event will open at 9.30am on Wednesday the 8th of July and remain open until 11.59pm on Thursday the 9th of July. Should you not be able to attend during this time Genesys will be announcing post this event a bonus on-demand 24hour period for attendees to view all the sessions.

Sponsors