Genesys DX acts as a central nervous system that feeds customer data from your disparate systems to your support team. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both your team and customers.
Easily channel Salesforce data into the Genesys DX™ solution and deliver personalised experiences to your customers by leveraging your CRM database.
Get up and running faster by using your existing knowledge base. Our out-of-the-box integration with ServiceNow ensures articles are synchronised seamlessly within Genesys DX.
Streamline your contact centre workflow and increase efficiency. Within Zendesk, support teams can instantly access answers from the Genesys DX knowledge base without switching between applications.
Effortlessly communicate with customers in their native language. Incoming and outgoing messages can be instantly translated into more than 40 languages.
Improve customer experiences by integrating Google Analytics and Genesys DX. Analyse business impact, increase conversions and reduce costs by tracking your website visitors’ behaviour and activity.
When everything is interconnected, you can accomplish more. Robust APIs let you integrate Genesys DX with other systems, export large amounts of data out of Genesys DX, optimise workflow management, automate support team member setup and more.
The SDK framework enables you to integrate Genesys DX into your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
