Today’s digital-savvy customer expects answers at the click of a button. What they don’t necessarily expect is smooth, personalised assistance along the way. This is where you can delight them, using more intelligent customer service technology, like our AI chatbots and virtual agents.
The best chatbots are true powerhouses. They can be used on the front lines, supporting customers immediately and taking a load off agents by performing repetitive tasks. Behind the scenes, AI chatbots support and empower agents with valuable information during live customer interactions. With the Genesys DX™ solution, your friendly AI chatbot is ready to assist throughout the customer journey — from lead acquisition to cross-selling.
Other AI chatbots are designed to carry out pre-scripted conversations, which makes it apparent the customer is serving the bot’s agenda, not the other way around. The AI chatbot software in Genesys DX is built with the intelligence to master context and content across conversations, so the customer feels heard and understood. Isn’t that Rule #1 in customer service?
Your customers can always get assistance when and where they need it. Omnichannel intelligent virtual assistants offer personalised self-service to customers. Customers converse with these virtual agents through voice or text, and receive instant, accurate and successful outcomes in a natural, human-like way.
Enhanced with auto-complete and multi-language capabilities, Genesys DX proactive chatbots are designed to be autonomous, intelligent and engaging. When AI chatbot software anticipates your customers’ needs with auto-complete search terms, your customers get faster resolutions. And when the AI chatbot supports and communicates in the customer’s native language, you reduce frustrations and increase brand loyalty.
Unlike other solutions, Genesys DX chatbot software is accessible and actionable, making it easy to deploy and manage.
While other customer service chatbot software limits users to predefined scripts, Genesys DX delivers personalised, dynamic customer conversations.
Start with one engagement channel or eight. Genesys DX won’t break a sweat supporting your customers, no matter how many ways they want to interact.
Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.
We’ll contact you directly to set up a date and time that works with your schedule.
