09/29/2026 09:00 am

UAE Community Day 2026

Dubai

Get Your Organisation AI-Ready Through a Hands-On Approach

Join our upcoming community day, where we blend a hands-on approach with the key market insights that will help you take your Customer Experience to the next level.
Discover how you can put AI at the heart of your strategy to deliver seamless interactions, reduce costs and gain efficiency.

Be one of the first to put these skills to practice in workshops that will grow your AI knowledge and learn from the market's best practices!

Atlantis the Royal

Atlantis The Royal, Palm Jumeirah - Crescent Road - Dubai - United Arab Emirates

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Enter the Age of Agentic AI

Ready to turn AI ambition into real CX impact?

Join us at Genesys UAE Community Day 2026 for an interactive day designed to move beyond the AI conversation and into action.

Discover how AI and journey orchestration are reshaping customer experience, learn from real transformation stories, and take part in hands-on sessions exploring the potential of Agentic AI. You’ll exchange ideas and best practices with fellow CX leaders, Genesys experts and peers from across the UAE, while identifying practical actions you can bring back to your organisation.

💡 Learn. Exchange. Experiment. Connect.

Whether you’re defining your AI strategy or already putting it into practice, Community Day is your opportunity to gain fresh perspectives, build valuable connections and help shape what comes next for CX.

Secure your place and join the UAE CX community.

 

⚠️**Make sure to bring your own laptop!***⚠️

Agenda

08:30 am – 09:00 am

Registration & Coffee

09:00 am – 09:15 am

Introduction Keynote

09:15 am – 09:45 am

[Session] AI in CX: Market Context, Business Value and ROI

09:45 am – 10:30 am

[Session] The CX Lifecycle: A Journey-Led Engagement Model

10:30 am – 11:00 am

[Session] The CX Lifecycle: A Journey-Led Engagement Model

11:00 am – 11:15 am

Customer Story #1: Transformation and Success Journey

11:15 am – 12:00 pm

Coffee Break

12:00 pm – 12:45 pm

[Session] Story from the Field: From Strategy to Execution

12:35 pm – 01:45 pm

Lunch Break

02:00 pm – 02:30 pm

Kahoot - Test your skills!

02:30 pm – 03:30 pm

[Workshop] Agentic AI Journey Role Play

03:30 pm – 03:45 pm

Coffee Break

03:45 pm – 04:45 pm

[Workshop] Community Workshop: Define the Next Action

04:45 pm – 05:00 pm

Closing Remarks & Conclusion

05:00 pm – 06:00 pm

Networking & Follow Up Discussions