05/27/2026 09:00 am
South Africa Community Day: Experience Orchestration with Agentic AI
Johannesburg
Enabling Autonomous Customer Experiences
Join the Genesys Community Day South Africa to explore the rise of Agentic AI.
As AI evolves from assistance to autonomy, Agentic AI is redefining customer experience through intelligent, adaptive, and action-oriented systems.
Connect with industry leaders and innovators to discover how Genesys is helping organisations unlock more efficient, more human, and more impactful experiences at scale.
Be part of the conversation shaping the future of CX.
Avianto Boutique Hotel
Avianto - Wedding, Conference & Event Venue, R114, Muldersdrift, South Africa
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Agenda
09:00 am – 09:30 am
Registration & Welcome Coffee
09:30 am – 10:10 am
Opening Session
10:10 am – 10:50 am
Experience Orchestration: The Missing Layer
10:50 am – 11:05 am
Coffee Break
11:05 am – 11:45 am
The Foundations of Agentic AI: Data, Journeys, and Copilots
11:45 am – 12:15 pm
From Orchestration to Impact: Driving Measurable Business Outcomes
12:15 pm – 12:35 pm
Customer Story: Driving Experience Transformation with DigiOutsource
12:35 pm – 01:30 pm
Lunch & Networking
01:30 pm – 02:10 pm
| Live Demo Extended | Agentic Virtual Agents: Orchestrating Autonomous Customer Experiences
Demo Focus:
End-to-end demonstration of how Agentic Virtual Agents operate across the ecosystem
- Digital engagement (e.g. WhatsApp)
- Journey-aware interactions
- Event data driving decisions
- Co-pilot intelligence
- Virtual agents orchestrating outcomes
02:10 pm – 02:40 pm
| Interactive Session | Ask the System: Using Admin Co-Pilot to Detect and Optimise Performance
02:40 pm – 03:10 pm
| Panel Discussion | Why Africa Should Leapfrog to Agentic AI
03:10 pm – 03:25 pm
Coffee Break
03:25 pm – 03:45 pm
From Insight to Action: Your Path to Autonomous Experiences
03:45 pm – 04:00 pm
Wrap-Up & Conclusion
04:00 pm – 05:00 pm
Networking Drinks
Speakers
Selwyn Stein
CEO, DigiOutsource
Craig Davids
COO, DigiOutsource
Neil O'Donoghue
SVP of Customer Success and Services, EMEA, Genesys
Nico Van Eyssen
VP of Customer Success & PS, South Africa & Central, Genesys
Thando Phuza
Principal Customer Success Manager, Genesys
Francois Van Os
Senior Solutions Architect, Genesys
Patrick Malukela
Senior Principal PS Consultant, Genesys
Chantelle Fraser
Senior CX Advisory Consultant, Genesys
Gary Cameron
Senior Solutions Consultant, Genesys