10/19/2026 10:00 am

Saudi Community Day 2026

Riyadh

Get Your Organisation AI-Ready Through a Hands-On Approach

Join our upcoming community day, where we blend a hands-on approach with the key market insights that will help you take your Customer Experience to the next level.
Discover how you can put AI at the heart of your strategy to deliver seamless interactions, reduce costs and gain efficiency.

Be one of the first to put these skills to practice in workshops that will grow your AI knowledge and learn from the market's best practices!

Sofitel Riyadh Hotel & Convention Centre

Sofitel Riyadh Hotel & Convention Centre, Al Urubah Road, Riyadh Saudi Arabia

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Save your spot

Thank you for registering for Genesys Community Day, Saudi Arabia. Kindly note that this is a confirmation of registration only, our team will confirm your attendance a week before the event.

 

Thank you,

Genesys Team.

Enter the Age of Agentic AI

Ready to turn AI ambition into real CX impact?

Join us at Genesys Saudi Community Day 2026 for an interactive day designed to move beyond the AI conversation and into action.

Discover how AI and journey orchestration are reshaping customer experience, learn from real transformation stories, and take part in hands-on sessions exploring the potential of Agentic AI. You’ll exchange ideas and best practices with fellow CX leaders, Genesys experts and peers from across Saudi, while identifying practical actions you can bring back to your organisation.

💡 Learn. Exchange. Experiment. Connect.

Whether you’re defining your AI strategy or already putting it into practice, Community Day is your opportunity to gain fresh perspectives, build valuable connections and help shape what comes next for CX.

Secure your place and join the Saudi Arabia CX community.

 

⚠️**Make sure to bring your own laptop!***⚠️

Agenda

10:00 am – 10:15 am

Welcome & Community Day Kick-Off

10:15 am – 10:45 am

AI in CX: Market Context, Business Value & ROI

10:45 am – 11:30 am

Customer Success Panel: AI in Action

11:30 am – 11:45 am

Coffee & Connections

11:45 am – 12:40 pm

AVA in Action: Experience AI-Powered CX

12:40 pm – 01:00 pm

Experience the Future: Interactive Gaming Demo

01:00 pm – 02:00 pm

Lunch & Prayer Break

02:00 pm – 03:00 pm

AI Innovation Workshop: From Ideas to Action

03:00 pm – 03:30 pm

Driving Value with Genesys: From Technology to Business Outcomes

03:30 pm – 04:30 pm

CX Advisory: Shaping the Future Together

04:30 pm – 05:00 pm

The Future of CX Starts with Us