About the session
Regulatory expectations across social housing are rising fast, and the margin for inaction is shrinking. The Charter for Social Housing and Awaab’s Law have moved tenant voice and safety in the home from good intentions to hard requirements, with strict timescales and real penalties for getting it wrong.
Naomi Ariama-Smith, Transformation Manager at Peabody Housing, will bring Peabody’s perspective to the discussion – sharing experiences from one of the UK’s largest housing associations and helping explore what these challenges look like in practice.
It’s an opportunity to compare notes with peers, hear what others are learning and discuss how housing organisations are responding to changing expectations around tenant voice, safety and Awaab’s Law.
The discussion will explore:
- Tenant voice – how housing associations can genuinely hear tenants and turn what they say into meaningful action, in line with the Charter for Social Housing
- Feeling safe – building tenant confidence around safety in the home, including how engineers and contractors are managed on visits
- Awaab’s Law – live since October 2025 with mandatory timescales for damp, mould and 24-hour emergency repairs, expanding to further hazards through 2026 and all hazards by 2027, and what non-compliance really costs
