Jun 3, 2026 11:00
Stockholm
This is an exclusive, invite-only event tailored for our Genesys Partners. We look forward to seeing you and spending the day together.
Registration is now closed.
CONVENDUM, Brahegatan 10, Stockholm, Sweden
Please reserve your seat as soon as possible!
🗓️ Date: 3rd of June
🕒 Time: 11.00 – 17.00, Optional dinner after the seminars
For any questions, please contact:
Becky Coates, Partner Sales Manager, Becky.Coates@genesys.com
Reserve your spot today and don’t miss this opportunity to strengthen your AI expertise and drive success with your customers!
11:00 – 11:15
Speaker: Jeroen Sourbron, Strategic Global Alliances Director at Genesys
11:15 – 12:15
Customer experience is entering a new era, and partners have an opportunity to shape what comes next. The first wave of agentic AI proved that autonomous agents can improve and automate conversations. The next wave is bigger: helping customers transform how experiences are designed, delivered, and optimized across AI, people, data, knowledge, workflows, integrations, and ecosystems. In this vision session, we will explore why the partner opportunity is moving beyond reselling, configuration, and onboarding toward enabling enterprise-wide AI transformation. We will examine why automation alone is not enough, why hybrid human and AI workforces require a new operating model, and why a trusted orchestration platform is essential for connecting systems, managing change, and delivering outcomes at scale. We will also discuss why platform strength matters in competitive positioning, and how partners can use orchestration to land, expand, and deepen long-term customer value.
Speaker: Peter Graf, SVP Strategy at Genesys
12:15 – 12:45
Speaker: Niklas Rosendahl, Principal Solution consultant at Genesys
12:45 – 13:45
13:45 – 14:30
Speaker: Joakim Skalberg, Senior Principal Solution consultant at Genesys
14:30 – 15:00
Speaker: Niklas Rosendahl, Principal Solution consultant at Genesys
15:00 – 15:30
15:30 – 16:00
Speaker: Joakim Skalberg, Senior Principal Solution consultant at Genesys
16:00 – 16:45
Speaker: Tom Wuyts, VP Customer Success, Genesys
16:45 – 17:00
Speaker: Jeroen Sourbron, Strategic Global Alliances Director at Genesys
18:00 – 20:00
Please register for dinner when you register for the event