Name: GENESYS G-SUMMIT AFRICA 2022
Start: 2022-06-14
End: 2022-06-14

Check out the agenda below

In these challenging times, it’s more important than ever before to make customers feel remembered, heard and understood. Hosted by Dhiren Vasram, Genesys Country Sales Director Africa, attendees will be inspired by Genesys speakers like Olivier Jouve, John Hernandez and Peter Graf, inspirational keynote speaker, Big Wave Surfing Mavericks champion; Stand Up Paddle Boarding Guinness World Record Holder and Ocean Pioneer, Chris Bertish and many more…

There will also be the opportunity to hear from Genesys partners and experts in select business sessions, where you can dive deeper into solutions, partner offerings and customer case studies.
We hope you will take the time to join us and learn from Genesys and our Customers about how you can deliver AI-powered personal experiences.
View the full agenda below and register today!

Agenda

South African Standard Time (SAST)

Tuesday, 14 June 2022

08.45: Kick-off intro, DJ Noir
09:00 Welcome to G-Summit Africa 2022, Dhiren Vasram, Country Sales Director Africa, Genesys
09:05 Genesys Vision & Empathy in Action, Peter Graf, Chief Strategy Officer, Genesys
09:35 Customer case: Multichoice, Lerato Rikhotso, Group Executive Head of CX and Care Africa, MultiChoice
10:00 Break, DJ Noir
10:05 Welcome back , Dhiren Vasram, Country Sales Director Africa, Genesys
10:10 Limitless! – The SUP Crossing, Chris Bertish Keynote Speaker, waterman & adventurer
10:40 Delivering a connected journey to customers in insurance, Gilles Talbot, Insurance Director EMEA, Genesys
11:05 Break, DJ Noir
11:10 Welcome back, Dhiren Vasram, Country Sales Director Africa, Genesys
11:15 Genesys Cloud, Olivier Jouve, Genesys, Country Sales Director Africa, Genesys
11:35 Customer Case: Exceliam Ivory Coast, Sandra Assié Kouyaté Managing Director, Exceliam
11:55 Genesy Multicloud, John Hernandez, EVP & GM Genesys Solutions, Genesys
12:15 Customer Case: Auto Plus, Ghali Yacoubi Soussane, Digital Innovation Director, Auto Plus
12:30 Close G-Summit Africa 2022, Dhiren Vasram, Country Sales Director Africa, Genesys
12:35 DJ Noir outro,

SPECIAL GUEST!
South African surfer, stand-up paddleboarder, adventurer, and motivational speaker Chris Bertish will take all attendees into an amazing story. He won the Mavericks Big Wave Surf contest in 2009 and in March 2017 he completed the first solo, unsupported stand-up paddleboard (SUP) crossing of the Atlantic Ocean. Learn more about Chris and watch his video’s here.

Speakers

Peter Graf

Chief Strategy Officer, Genesys

Olivier Jouve

Executive Vice President & General Manager of Genesys Cloud, Genesys

Dhiren Vasram

Country Sales Director, Africa, Genesys

DJ Noir

DJ for G-Summit Africa

Chris Bertish

Keynotel Speaker, waterman & adventurer.

John Hernandez

Executive Vice President & General Manager Multicloud Solutions, Genesys

Gilles Talbot

Insurance Director EMEA

Sandra Assié Kouyaté

Financial Advisory Services Consultant at Deloitte

Ghali Yacoubi Soussane

Digital Innovation Director, Auto Plus

Sponsors

+44 1276 457000

Every year, Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.