Register for your place at Salesforce World Tour, London to discover how trusted AI can transform customer experiences and hear how AI is changing the game across industries.

You can visit us at our booth where our team will be on hand, showcasing CX Cloud from Genesys and Salesforce – a native integration that combines a unified, AI-powered agent workspace in Service Cloud with enterprise-ready contact centre and workforce engagement management (WEM) capabilities from Genesys Cloud CX.

We’re also hosting a special roundtable session at 11:30-13:00 (lunch provided) at the ALOFT hotel next door to ExCel where you can see CX Cloud in action, hear a customer case study and learn how to redefine customer and employee experiences to power more deeply connected, end-to-end journeys. You can register for your place using the drop down on the form above.

Or if you’d like to meet a Genesys expert for a one-to-one meeting then we can arrange this. Simply select World Tour Meetings from the drop down and someone will be in touch to arrange a time.

Roundtable Session

Elevating CX: Learn how to simplify your tech stack, unify customer data and enable agents

Customers desire consistency and personalisation across interaction channels. And your agents need a single customer and interaction view to provide efficient service. To deliver on the expectations of today’s experience economy, you need to unify critical systems of engagement, including Contact Centre as a Service (CCaaS) and CRM systems.

Genesys and Salesforce have partnered to create a unified artificial intelligence (AI)-powered customer experience and relationship management solution: CX Cloud from Genesys and Salesforce.

We’ll discuss: Integration and Innovation – How can businesses leverage the integration of Genesys and Salesforce to innovate CX?

  • Best practices to personalise CX with AI and strategies for leveraging unified data to drive contextualised conversations.
  • Agent empowerment & performance – with unified, AI-powered employee experiences

We have limited spaces available so register for your place today.