05/20/2026 09:00 am

Future of CX Egypt

Cairo, Egypt

Level Up your Customer Experience for the Age of AI in Egypt

The future of customer experience is happening now in Egypt!
Join us for a full day conference to discover how AI is reshaping drastically the interactions between brands and their consumers, and how you can use it to gain efficiency, reduce costs, and adapt to the new expectations of the customers.
We will showcase tangible use cases, industry best practices and provide you with trends and information to make your CX ready for the age of AI.

JW Marriott Hotel Cairo Mirage City

JW Marriott Hotel Cairo, Ring Road, Mirage City, Cairo Governorate, Egypt

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Enter the Age of Agentic AI

Genesys Cloud CX® is a leading AI‑Powered Experience Orchestration offering. With it, you can coordinate every step of your customer and employee experience by shaping journeys for moments that matter.

Trusted by businesses of all sizes in over 100 countries, Genesys Cloud CX is a leading customer and employee experience solution. It enables you to increase customer loyalty and employee retention with AI everywhere powering omnichannel engagements, intelligent routing, built-in workforce engagement, end-to-end journey management and more. Use one platform to power more connected, meaningful experiences. Every customer. Every interaction. Every time.

Agenda

Wednesday, 20 May 2026

09:00 am – 09:30 am

Welcome Coffee & Registratio

09:30 am – 09:45 am

The State of CX in Egypt & North Africa

09:45 am – 10:15 am

Session 1: Level Up your CX

10:15 am – 10:45 am

Session 2

10:45 am – 11:00 am

Coffee Break

11:00 am – 11:30 am

Session 3

11:30 am – 12:00 pm

Customer Case Study

12:00 pm – 01:30 pm

Lunch Break

01:30 pm – 02:00 pm

Session 4 - Demo

02:00 pm – 02:30 pm

Customer Case Study

02:30 pm – 02:45 pm

Coffee Break

02:45 pm – 03:15 pm

Session 5

03:15 pm – 03:45 pm

Deep dive: Cloud Session

03:45 pm – 04:00 pm

Closing Remarks & Conclusion

JW Marriott Hotel Cairo Mirage City

JW Marriott Hotel Cairo, Ring Road, Mirage City, Cairo Governorate, Egypt

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