06/05/2024 09:00 am
Future of CX: Unleash the Power of Genesys AI
Cairo, June 5th 2024
Learn all the latest CX trends and innovations in to stay ahead of the curve.
CX is rapidly evolving with new possibilities offered by the power of AI and Cloud.
Join us for a morning session to learn all the upcoming trends affecting your industry, how to bring your CX to the next level with AI-powered solutions and increase both your customer and employee experiences.
St Regis Cairo
The St. Regis Cairo, Nile Corniche, Boulaq Num.5, Bulaq, Egypt
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Agenda
Wednesday, 05 June 2024
09:00 am – 10:00 am
Welcome & Registration
10:00 am – 10:30 am
Introduction Keynote
10:30 am – 11:15 am
Orchestrate better experiences with AI
Explore practical AI applications for boosting customer loyalty, enhancing employee experience, and swiftly realising AI value without complex data science or development requirements.
11:15 am – 12:00 pm
Deep Dive into Genesys Cloud
Live demo of the Genesys Cloud platform to see how it can help you reach your goals.
12:00 pm – 12:15 pm
Coffee Break
12:15 pm – 01:00 pm
How to drive amazing experiences on Social
Focus on our latest solution Radarr, our latest acquisition that will enable social listening capabilities to deliver better customer experiences.
11:50 am – 12:20 pm
AWS & Genesys: Better Together
Take your financial institution to the next level with Genesys and Amazon Web Services by combining contact centre as a service, cloud infrastructure and generative artificial intelligence.
01:00 pm – 02:15 pm
Lunch Cocktail
02:15 pm – 03:00 pm
Genesys and Salesforce: Unifying CCaaS, WEM and CRM
Learn how to simplify your tech stack, unify customer data and enable agents.
03:00 pm – 03:30 pm
Closing Message from the Team and Q&A
03:30 pm – 04:00 pm
Coffee & Networking
Speakers
Alexandros Gkindis
GCC Sales Manager, Genesys
Mohamed Keshk
Senior Account Executive, Genesys
Evren Aker
Director of Partnerships, META, Genesys
Hussein Krayani
