11/09/2023 08:00
Get inspired about the latest trends within customer and employee experiences, successful AI strategies and how your hidden data can improve customer journeys.
Registrations are closed.
Indigo, Triple Foyer Exhibition, The Campus Wanderers
57 Sloane St, Bryanston, Sandton, 2191, South Africa
Get directions
Register to learn about Genesys innovations to improve omnichannel orchestration, digital use and customer satisfaction management.
A special moment to meet up with Genesys customers and CX decision-makers: synergies, best practices, new features and customer testimonials!
08:00 – 09:00
Welcome & Breakfast
09:00 – 09:30
Keynote
Claudine Cherfan, VP Sales France & Africa, Genesys
Introduction about our latest innovations and product announcements that will shape the Future of CX.
09:30 – 10:00
Accenture
Hear from Accenture how they elevated MTN’s CX through Genesys native cloud solutions and AI in South Africa
10:00 – 10:20
Customer Testimonial
Discover how our customer Harambee made use of their digital channels to increase efficiency and better monitor their KPIs.
10:20 – 10:40
Deep Dive on Genesys AI
Discover how Genesys AI can help you to maximise the performance of your voice, chatbot and digital channels.
10:40 – 11:00
Coffee Break
11:00 – 11:20
Create Great Employee Experiences with WEM
Delivering exceptional experiences doesn’t stop with the customer — today’s employees expect them, too. Discover how Workforce Engagement Management (WEM) makes it easy to create great employee experiences.
11:20 – 11:40
Customer Testimonial
Presented by our customer King Price
11:40 – 12:00
Deep Dive on Work Automation
Find out how Genesys Cloud™ with Task Routing can help you consolidating and managing your operations with work automation.
12:00 – 12:20
Customer Journey Analytics
Presented by Francois van Os, Senior Solution Consultant, Genesys
Learn how Pointillist, our Customer Journey Analytics can help you measuring, monitoring and orchestrating customer journeys to optimize experiences and improve outcomes.
12:20 – 12:45
Closure - Lucky Draw
12:45 – 15:30
Lunch Cocktail
VP Sales, France & Africa | Genesys
Senior Solution Consultant, Africa | Genesys
57 Sloane St, Bryanston, Sandton, 2191, South Africa
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
