11/07/2023 08:30
Please join us at the Genesys Strategy Forum Israel at restaurant Riverside in Tel Aviv.
EVENT POSTPONED
Daniel Rowing Centre, Rokach Blvd 2, Tel Aviv-Yafo, Israel
Get directions
Get inspired about the latest trends within customer and employee experiences, successful AI strategies and how your hidden data can improve customer journeys. A bold new way for personalized CX!
This event has been postponed. We will let you know when this has been rescheduled.
08:30 – 09:00
Registration & Coffee
Registration & Coffee before we get started
09:00 – 09:20
Opening
Martin Veselka, Apostolos Kemos & Shlomi Bargig, Genesys
09:20 – 09:50
Keynote ‘The state of CX; Where we’ve been, where we are, and where we are going’
Stefan Kauck, Genesys
09:50 – 10:15
Genesys Cloud: Overview and Update
Shlomi Bargig, Genesys
10:15 – 10:40
Genesys Cloud Digital Demo
Zvika Bourshan & Eleni Poulimenea, Genesys
10:40 – 11:00
Coffee Break
11:00 – 11:30
Creating Satisfied Employees with Great Employee Experience
Thomas Weschke, Genesys
11:30 – 12:00
Workforce Engagement Demo
Krzysztof Borecki, Genesys
12:00 – 12:20
Partner solution: Spitch AI & Voice Biometrics
Lincoln Payne, Spitch
12:20 – 12:50
How Artificial Intelligence and Machine Learning can Enhance the Customer Experience
Alberto Pasi, Genesys
12:50 – 13:00
Closing
13:00 – 15:00
Lunch & Networking
Vice President Benelux, Central & South East Europe, Genesys
Sales Director South East Europe & Israel, Genesys
Country Manager Israel, Genesys
Banking Industry Executive, Genesys
Principal Solution Consultant, Genesys
Senior Solutions Consultant South East Europe & Israel, Genesys
Cloud Solution Architect, Genesys
Senior Cloud Solution Architect, Genesys
Director of Sales & Consultancy International, Spitch
EMEA Presales Manager Digital & AI, Genesys
Daniel Rowing Centre, Rokach Blvd 2, Tel Aviv-Yafo, Israel
Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
