06/22/2023 09:00 am
CX Strategy Forum in Prague
Obecnà dům, Náměstà Republiky 1090/5. 111 21 Praha 1 - Staré Město
Central Europe
Want to learn about the latest trends within customer and employee experiences? Then you should join this CX Strategy Forums across Central Europe. You will learn about the state of CX and its trends, successful AI strategies and how your hidden data can improve customer journeys.
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Obecnà dům, Náměstà Republiky 1090/5. 111 21 Praha 1 - Staré Město - Pahedra Room
Obecnà dům, Náměstà Republiky 5, 111 21 Staré Město, Czechia
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Agenda
8:30 - 9:00 Registration and Coffee
9:00 - 9:20 Opening and Introduction - Martin Veselka, Apostolos Kemos, Jiri Zeman
9:20-9:50 Keynote: The state of CX: Where we’ve been, where we are, and where we are going - Stefan Kauck
9:50-10:15 Genesys Cloud: Overview and Update - Jiri Zeman
10:15-10:40 Genesys Cloud Digital Demo - Krzysztof Borecki, Henrich Eckhardt
10:40-11:00 Coffee Break
11:00-11:30 Creating Satisfied Employees with a Great Employee Experience - Thomas Weschke
11:30-12:00 Workforce Engagement Demo - Krzysztof Borecki
12:00-12:20 Partner solution: Spitch AI & Voice Biometrics - Lincoln Payne
12:20-12:50 How Artificial Intelligence and Machine Learning can Enhance the Customer Experience - Alberto Pasi
12:50-13:00 Closing
13:00-15:00 Lunch
Obecnà dům, Náměstà Republiky 1090/5. 111 21 Praha 1 - Staré Město - Pahedra Room
Obecnà dům, Náměstà Republiky 5, 111 21 Staré Město, Czechia
