10/01/2026 09:00 am
Genesys Community Day
Athens
An exclusive encounter for the Genesys customer community
Genesys Community Day returns with a day of discussion between customers and Genesys specialists dedicated this year to AI and Agentic AI, with an in-depth focus on Agentic Virtual Agent (AVA).
We will talk about the challenges that companies are facing in Customer Experience and how to recognize the use cases worth working on, taking into account the processes involved and the expected results.
Nice n Easy Piraeus Tower | 3rd Floor
Nice n Easy Piraeus Tower, Akti Posidonos, Piraeus, Greece
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Agenda
09:00 am – 09:20 am
Opening and Introduction
Speakers
Apostolos Kemos
Director CEE
Sean Straus
Account Director Greece, Malta, Cyprus
09:20 am – 09:45 am
Keynote: The future of AI for CX
Speakers
Atilla Vassy
VP Engineering
09:45 am – 10:10 am
AI Overview: The 2026 Genesys AI Offering for Greece
Speakers
Sean Straus
Account Director Greece, Malta, Cyprus, Genesys
10:10 am – 10:35 am
AI in action: See Genesys AI working in Greek
Speakers
Eleni Poulemenea
Solution Consulting Manager SEE
10:35 am – 10:50 am
Genesys and ServiceNow - Showing the future of inter-agent communication using MCP
Speakers
Henrich Eckhardt
Principal Solution Consultant, Genesys
10:50 am – 11:10 am
Coffee Break
11:10 am – 11:25 am
Data Lakehouse and Advanced Analytics
Speakers
Cristiana Darra
Head of Solution Consulting South/East Europe
11:25 am – 11:50 am
Genesys Case Management
Speakers
Marc Sassoon
Principal Solution Architect Digital and AI
11:50 am – 12:15 pm
Innovations in Employee Experience
Speakers
Krzysztof Borecki
Principal Solution Consultant, Genesys
12:15 pm – 12:35 pm
Agentic AI demo
Speakers
Marcin Szczepanski
Principal Solution Consultant, Genesys
12:35 pm – 01:00 pm
Genesys Pinkfish - Connect AI Agents to Everything
Speakers
Ercin Altundag
Principal SC Genesys
01:00 pm – 01:10 pm
Closing
01:10 pm – 03:00 pm