10/01/2026 09:00 am

Genesys Community Day

Athens

An exclusive encounter for the Genesys customer community

Genesys Community Day returns with a day of discussion between customers and Genesys specialists dedicated this year to AI and Agentic AI, with an in-depth focus on Agentic Virtual Agent (AVA).

We will talk about the challenges that companies are facing in Customer Experience and how to recognize the use cases worth working on, taking into account the processes involved and the expected results.

Nice n Easy Piraeus Tower, Akti Posidonos, Piraeus, Greece

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Team members collaborating around laptops in a bright office
We invite you to an exclusive event for the Genesys Customer Community on October 1, 2026, in Athens. 

An event designed to connect with fellow professionals, share real-world experiences, and explore the latest innovations in customer experience and AI, including the newest Genesys Cloud CX features, in an inspiring environment built for learning and quality networking.

Save the date and join us for a day designed to drive new ideas and create real impact in your organization.

Agenda

09:00 am – 09:20 am

Opening and Introduction

Speakers

Apostolos kemos circle v2

Apostolos Kemos

Director CEE

Sean straus

Sean Straus

Account Director Greece, Malta, Cyprus

09:20 am – 09:45 am

Keynote: The future of AI for CX

Speakers

Attila vassy

Atilla Vassy

VP Engineering

09:45 am – 10:10 am

AI Overview: The 2026 Genesys AI Offering for Greece

Speakers

Sean straus

Sean Straus

Account Director Greece, Malta, Cyprus, Genesys

10:10 am – 10:35 am

AI in action: See Genesys AI working in Greek

Speakers

Eleni

Eleni Poulemenea

Solution Consulting Manager SEE

10:35 am – 10:50 am

Genesys and ServiceNow - Showing the future of inter-agent communication using MCP

Speakers

Henrich eckhardt

Henrich Eckhardt

Principal Solution Consultant, Genesys

10:50 am – 11:10 am

Coffee Break

11:10 am – 11:25 am

Data Lakehouse and Advanced Analytics

Speakers

Cristiana darra

Cristiana Darra

Head of Solution Consulting South/East Europe

11:25 am – 11:50 am

Genesys Case Management

Speakers

Marc sassoon webinar image

Marc Sassoon

Principal Solution Architect Digital and AI

11:50 am – 12:15 pm

Innovations in Employee Experience

Speakers

Krzysztof borecki

Krzysztof Borecki

Principal Solution Consultant, Genesys

12:15 pm – 12:35 pm

Agentic AI demo

Speakers

Marcin

Marcin Szczepanski

Principal Solution Consultant, Genesys

12:35 pm – 01:00 pm

Genesys Pinkfish - Connect AI Agents to Everything

Speakers

Ercin

Ercin Altundag

Principal SC Genesys

01:00 pm – 01:10 pm

Closing

01:10 pm – 03:00 pm

Lunch