Call & Contact Centre Expo in the Cloud 2020

We’re pleased to bring you our virtual Call and Contact Centre Expo experience! These sessions can be consumed from the comfort of your desk, just scoll down to the agenda to access each presentation from the virtual event.

Review the virtual session to:

  • See thought provoking sessions from NTT and Google Cloud
  • Learn why customer journey orchestration should be your #1 priority in 2020.
  • Hear about how Predictive Engagement is helping business improve the CX journey for prospects and customers

View the full agenda below, along with all the links to the recordings and presentation slides

Agenda

Wednesday, 18 March 2020

Speakers

Kasia Faber

Google Cloud for Retail, CPG, Travel, Hospitality - Google

Kamran Khan

Kamran Khan

CX and Intelligent Workspace - NTT

Richard McCrossan

Richard McCrossan

EMEA Senior Business Development Manager - Genesys

Amanda Halpin

Amanda Halpin

EMEA Principal Solution Lead - Genesys