Thank you for your interest to G-Summit Middle East 2019
As we have reached out to our maximum capacity, registration is now closed. Looking forward to meet you in upcoming events.
24 April 2019, Dubai, UAE
G-Summit Middle East 2019 is gathering visionaries, partners and industry thought leaders from across Middle East. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations that address the main challenges to delivering exceptional customer experience.
With this year’s event theme ‘Make Every Moment Count’, G-Summit Middle East will focus more tightly on how Genesys Cloud can be a game changer for the businesses, innovations in AI, and the evolution of omnichannel functionality as table stakes.
Additionally, G-Summit Middle East will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and countries across the region.
Agenda
| Time | Event |
| 8:00 – 9:00 | Registration & Breakfast |
| 9:00 – 9:30 | Make Every Moment CountSpeakers
|
| 9:30 – 10:15 | Genesys Keynote: The Last Man That Knew EverythingSpeaker
|
| 10:15 – 10:45 | Customer Keynote: Raya Contact CenterSpeaker
|
| 10:45 – 11:15 | Coffee Break |
| 11:15 – 11:45 | Customer Case Study: OSNSpeaker
|
| 11:45 – 12:45 | Connecting Journeys with Messaging and AutomationSpeakers
|
| 12:45 – 14:00 | Lunch & Networking |
| 14:00 – 14:15 | IST Networks Keynote: Cloud Adoption: How Can Organizations Keep Up with Ever-Changing User BehaviorsSpeaker
|
| 14:15 – 14:45 | Customer Case Study: United Arab BankSpeaker
|
| 14:45 – 15:30 | State-of-the-art CX in the CloudSpeakers
|
| 15:30 – 15:45 | Orange Business Services KeynoteSpeakers
|
| 15:45 – 16:15 | Coffee Break |
| 16:15 – 16:45 | Panel: Shaping the Future of Customer ExperienceSpeakers
|
| 16:45 – 17:45 | Wrap Up of Day & Award CeremonySpeakers
|
| 17:45 – 18:30 | Networking & Cocktail |
| 18:30 – 21:00 | Dinner |
Speakers
We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!
Merijn te Booij
Chief Marketing Officer, Genesys
Mohamed Afifi
Managing Director, Genesys Middle East
Atalay Aktaş
Marketing Director, Genesys EMEA
Reem Asaad
CEO, Raya Contact Center
Nawfal Jabri
Senior Director, Global Care Operations Support, Careem
Ravi Bhatia
Head of Digital Banking, United Arab Bank
Ghassan Amin
Head of Alternative Delivery Channels, Samba Financial Group
Badih Hachem
Vice President, Service Group, OSN
Musa Hanhan
Senior Director – Global NPS and Customer Experience, Genesys
Abdulla Almohaisin
Executive Director – Corporate Services, axs
Mickael Lefebvre
PureCloud Channel Sales Director, Genesys EMEA
Amr Almasri
Account Executive, Genesys Saudi Arabia
Boris Najafov
Regional Presales Manager, IST Networks
Mohammed Adnane Retmi
Head of IMEAR – Orange Applicatios for Business Group, Orange Business Services
Tarik Belhachemi
Head of Enriched Interactions & Collaboration – Indirect & MEA Region, Orange Business Services
Mohamed Keshk
Senior Solution Consultant, Genesys Middle East
Ahmad Sidawi
Principal Solution Consultant, Genesys Middle East
Youssef Sayed
Senior Solution Consultant, Genesys Middle East
Alberto Pasi
Strategic Solutions Director, Genesys EMEA
Hussein Krayani
Senior Solution Consultant, Genesys Middle East
Sponsors
Platinum
Dinner
Gold
Badge
Silver
Bronze
Venue
Caesars Forum
Caesars Palace, Bluewaters Island
Dubai, UAE
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