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24 April 2019, Dubai, UAE

G-Summit Middle East 2019 is gathering visionaries, partners and industry thought leaders from across Middle East. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations that address the main challenges to delivering exceptional customer experience.

With this year’s event theme ‘Make Every Moment Count’, G-Summit Middle East will focus more tightly on how Genesys Cloud can be a game changer for the businesses, innovations in AI, and the evolution of omnichannel functionality as table stakes.

Additionally, G-Summit Middle East will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and countries across the region.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GSummit19

Agenda

TimeEvent
8:00 – 9:00

Registration & Breakfast

9:00 – 9:30

Make Every Moment Count

Speakers

  • Mohamed Afifi - Regional Director, Genesys Middle East
  • Atalay Aktaş - Marketing Director, Genesys EMEA
9:30 – 10:15

Genesys Keynote: The Last Man That Knew Everything

Speaker

  • Merijn te Booij - Chief Marketing Officer, Genesys
10:15 – 10:45

Customer Keynote: Raya Contact Center

Speaker

  • Reem Asaad - CEO, Raya Contact Center
10:45 – 11:15

Coffee Break

11:15 – 11:45

Customer Case Study: OSN

Speaker

  • Badih Hachem - Vice President, Service Group, OSN
11:45 – 12:45

Connecting Journeys with Messaging and Automation

Speakers

  • Alberto Pasi - Strategic Solutions Director, Genesys EMEA
  • Ahmad Sidawi - Principal Solution Consultant, Genesys Middle East
  • Mohamed Keshk - Senior Solution Consultant, Genesys Middle East
12:45 – 14:00

Lunch & Networking

14:00 – 14:15

IST Networks Keynote: Cloud Adoption: How Can Organizations Keep Up with Ever-Changing User Behaviors

Speaker

  • Boris Najavof - Regional Presales Manager, IST Networks
14:15 – 14:45

Customer Case Study: United Arab Bank

Speaker

  • Ravi Bhatia - Head of Digital Banking, United Arab Bank
14:45 – 15:30

State-of-the-art CX in the Cloud

Speakers

  • Mickael Lefebvre - PureCloud Channel Sales Director, Genesys EMEA
  • Youssef Sayed - Senior Solution Consultant, Genesys Middle East
  • Hussein Krayani - Senior Solution Consultant, Genesys Middle East
15:30 – 15:45

Orange Business Services Keynote

Speakers

  • Mohammed Adnane Retmi - Head of IMEAR Orange Applications, Orange Business Services
  • Tarik Belhachemi - Head of Enriched Interactions & Collaboration – Indirect & MEA Region, Orange Business Services
15:45 – 16:15

Coffee Break

16:15 – 16:45

Panel: Shaping the Future of Customer Experience

Speakers

  • Nawfal Jabri - Senior Director, Global Care Operations Support, Careem
  • Ghassan Amin - Head of Alternative Delivery Channels, Samba Financial Group
  • Abdulla Almohaisin - Executive Director - Corporate Services, axs
  • Musa Hanhan - Senior Director - Global NPS and Customer Experience, Genesys
16:45 – 17:45

Wrap Up of Day & Award Ceremony

Speakers

  • Merijn te Booij - Chief Marketing Officer, Genesys
  • Mohamed Afifi - Regional Director, Genesys Middle East
  • Atalay Aktaş - Marketing Director, Genesys EMEA
17:45 – 18:30

Networking & Cocktail

18:30 – 21:00

Dinner

Speakers

We will keep you updated as our Genesys experts; Customers and Industry leaders are confirmed – watch this space!

Speaker merijn te booij

Merijn te Booij

Chief Marketing Officer, Genesys

Speaker mohamed afifi

Mohamed Afifi

 Managing Director, Genesys Middle East

Speaker atalay aktas

Atalay Aktaş

Marketing Director, Genesys EMEA

Reem (custom)

Reem Asaad

CEO, Raya Contact Center

Nawfal (custom)

Nawfal Jabri

Senior Director, Global Care Operations Support, Careem

Img 9215 (custom)

Ravi Bhatia

Head of Digital Banking, United Arab Bank

Ghassan amin (custom)

Ghassan Amin

Head of Alternative Delivery Channels, Samba Financial Group

Bh (custom)

Badih Hachem

Vice President, Service Group, OSN

Musa (custom)

Musa Hanhan

Senior Director – Global NPS and Customer Experience, Genesys

Abdulla (custom)

Abdulla Almohaisin

Executive Director – Corporate Services, axs

Mika web2 square (custom)

Mickael Lefebvre

PureCloud Channel Sales Director, Genesys EMEA

Amr (custom)

Amr Almasri

Account Executive, Genesys Saudi Arabia

Boris (custom)

Boris Najafov

Regional Presales Manager, IST Networks

Retmi (custom)

Mohammed Adnane Retmi

Head of IMEAR – Orange Applicatios for Business Group, Orange Business Services

 mg 1185 (custom)

Tarik Belhachemi

Head of Enriched Interactions & Collaboration – Indirect & MEA Region, Orange Business Services

Mk (custom)

Mohamed Keshk

Senior Solution Consultant, Genesys Middle East

As (custom)

Ahmad Sidawi

Principal Solution Consultant, Genesys Middle East

Ys (custom)

Youssef Sayed

Senior Solution Consultant, Genesys Middle East

Ap (custom)

Alberto Pasi

Strategic Solutions Director, Genesys EMEA

Hkf (custom)

Hussein Krayani

Senior Solution Consultant, Genesys Middle East

Sponsors

Platinum

Dinner

Gold

Badge

Silver

Bronze

Venue

Caesars Forum
Caesars Palace, Bluewaters Island
Dubai, UAE

Live Assistance

Live Assistance