Thank you for your interest to G-Summit Middle East 2019

Name: G-Summit Middle East 2019
Start: 2019-04-24
End: 2019-04-24

As we have reached out to our maximum capacity, registration is now closed. Looking forward to meet you in upcoming events.

24 April 2019, Dubai, UAE

G-Summit Middle East 2019 is gathering visionaries, partners and industry thought leaders from across Middle East. Join us to hear from engaging and dynamic speakers, and participate in interactive presentations that address the main challenges to delivering exceptional customer experience.

With this year’s event theme ‘Make Every Moment Count’, G-Summit Middle East will focus more tightly on how Genesys Cloud can be a game changer for the businesses, innovations in AI, and the evolution of omnichannel functionality as table stakes.

Additionally, G-Summit Middle East will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and countries across the region.

Stay Connected

Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.

Follow the conversation at #GSummit19

Agenda

Time	Event
8:00 – 9:00	Registration & Breakfast
9:00 – 9:30	Make Every Moment Count Speakers Mohamed Afifi - Regional Director, Genesys Middle East Atalay Aktaş - Marketing Director, Genesys EMEA
9:30 – 10:15	Genesys Keynote: The Last Man That Knew Everything Speaker Merijn te Booij - Chief Marketing Officer, Genesys
10:15 – 10:45	Customer Keynote: Raya Contact Center Speaker Reem Asaad - CEO, Raya Contact Center
10:45 – 11:15	Coffee Break
11:15 – 11:45	Customer Case Study: OSN Speaker Badih Hachem - Vice President, Service Group, OSN
11:45 – 12:45	Connecting Journeys with Messaging and Automation Speakers Alberto Pasi - Strategic Solutions Director, Genesys EMEA Ahmad Sidawi - Principal Solution Consultant, Genesys Middle East Mohamed Keshk - Senior Solution Consultant, Genesys Middle East
12:45 – 14:00	Lunch & Networking
14:00 – 14:15	IST Networks Keynote: Cloud Adoption: How Can Organizations Keep Up with Ever-Changing User Behaviors Speaker Boris Najavof - Regional Presales Manager, IST Networks
14:15 – 14:45	Customer Case Study: United Arab Bank Speaker Ravi Bhatia - Head of Digital Banking, United Arab Bank
14:45 – 15:30	State-of-the-art CX in the Cloud Speakers Mickael Lefebvre - PureCloud Channel Sales Director, Genesys EMEA Youssef Sayed - Senior Solution Consultant, Genesys Middle East Hussein Krayani - Senior Solution Consultant, Genesys Middle East
15:30 – 15:45	Orange Business Services Keynote Speakers Mohammed Adnane Retmi - Head of IMEAR Orange Applications, Orange Business Services Tarik Belhachemi - Head of Enriched Interactions & Collaboration – Indirect & MEA Region, Orange Business Services
15:45 – 16:15	Coffee Break
16:15 – 16:45	Panel: Shaping the Future of Customer Experience Speakers Nawfal Jabri - Senior Director, Global Care Operations Support, Careem Ghassan Amin - Head of Alternative Delivery Channels, Samba Financial Group Abdulla Almohaisin - Executive Director - Corporate Services, axs Musa Hanhan - Senior Director - Global NPS and Customer Experience, Genesys
16:45 – 17:45	Wrap Up of Day & Award Ceremony Speakers Merijn te Booij - Chief Marketing Officer, Genesys Mohamed Afifi - Regional Director, Genesys Middle East Atalay Aktaş - Marketing Director, Genesys EMEA
17:45 – 18:30	Networking & Cocktail
18:30 – 21:00	Dinner