29–30 OCTOBER 2019
LAFINCA EL BOSQUE, MADRID, SPAIN
The Top PureCloud Partner Summit is an exclusive gathering of around 25 invite-only senior leaders from some of the top performing Genesys PureCloud Partners. In its SECOND year, this event is key in delivering its audience thought leadership, networking opportunities, insights into the latest trends and providing access to key Genesys executives.
Hear from dynamic speakers and connect with peers to learn how they deliver a customer experience that drives better business outcomes.
Engage with experts and participate in not just presentations but also workshops to collectively work together on the plan for year 2020; addressing the main challenges to delivering an exceptional customer experience.
Upon registering we’ll be sending you a pre-event survey to help us discover the concerns our Partners face.
We plan to provide all attendees with an excellent event:
Spanning two days, 29-30 October, this year’s event takes place outside Madrid in the collaborative workspace of LA FINCA EL BOSQUE.
Register now and get ready to focus on transformational change toward hyper growth in PureCloud 2020!
See the video below to hear more.
We look forward to welcoming you to Madrid on 29 October 2019.
SVP Sales EMEA, Genesys
SVP PureCloud Commercial Operations, Genesys
The agenda is provided for the summit event as a guide only. Sessions are subject to change, however any changes are likely to be very minor.
Time | Event |
09.30 - 11.00 | A shuttle service will be leaving Madrid Airport for Finca El Bosque |
12.30 | Lunch |
13.30 | Welcome! Our PureCloud business in EMEA – Let’s build our success together! |
14.00 | Look ourselves in the mirror – Let’s look back at what we have done together with PureCloud since we met last year |
14.30 | Let’s go big and gear up with PureCloud: A review of our key strategic initiatives moving forward: PureBridge Cloud, PureCloud, Migration, AI… |
15.00 | How to work together to keep our customers for Life? How do we work together throughout the complete customer journey? |
15.45 | Break |
16.15 | State of the union on PURECLOUD CARE – Care was a major issue 12 months ago. How we have solved the problem |
16.30 | PureCloud in-depth survey / Results of the survey / Selected partners providing detailed elements / Our answer |
18.30 | Wrap up of Day 1 |
19.00 | Transition to Dinner |
Time | Event |
08.15 | Coffee – Objectives of the day |
08.30 - 12.00 | WORKSHOPS Focus on specific areas of the Complete Journey – we will cover a subset of these topics and the list is subject to change |
TOPIC 1: How to deal with analyst reports, influencers and competition | |
TOPIC 2: Lead Management and marketing activities | |
TOPIC 3: PureCloud Platform as a Service +/ Including | |
TOPIC 4: Dealing with migration to Cloud and our existing customers | |
TOPIC 5: Partner Success Managers / How to maximize our customers’ success | |
TOPIC 6: PureCloud Renewals: How to make the process more efficient | |
10.00 | Break |
12.00 | WE WANT YOUR FEEDBACK! |
12.30 | Lunch |
13.30 | Hearing some success stories |
14.30 | Talking about our commitments for 2020 |
15.00 | Executive Q & A |
15.30 | What have we achieved? - Wrap up and closing of the summit |
16.00 | Transfer to Madrid Barajas Airport (arrival at airport planned at 17:15) |
Senior Vice President Sales EMEA, Genesys
Senior Director Global Partner & Alliance Marketing, Genesys
SVP PureCloud Commercial Operations, Genesys
EMEA Account Director Cloud Channel, Genesys
Senior Director, Cloud Customer Success, Genesys
Sales Specialist Director, Genesys
Vice President, Application and Developer Marketing, Genesys
La Finca El Bosque
Carretera A Mondejar
28812 Pezuela de las Torres
Madrid, Spain
To register your interest for this invite-only event please leave your details below. We look forward to seeing you there!
You are now registered for the EMEA Top PureCloud Partner Summit. We will send you an email reminder prior to the event.
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