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29–30 OCTOBER 2019

Join us at the Top PureCloud Partner Summit, an exclusive gathering of top performing PureCloud Partners in EMEA

The Top PureCloud Partner Summit is an exclusive gathering of around 25 invite-only senior leaders from some of the top performing Genesys PureCloud Partners.  In its SECOND year, this event is key in delivering its audience thought leadership, networking opportunities, insights into the latest trends and providing access to key Genesys executives.

Hear from dynamic speakers and connect with peers to learn how they deliver a customer experience that drives better business outcomes.

Engage with experts and participate in not just presentations but also workshops to collectively work together on the plan for year 2020; addressing the main challenges to delivering an exceptional customer experience.

Upon registering we’ll be sending you a pre-event survey to help us discover the concerns our Partners face.

We plan to provide all attendees with an excellent event:

  • Work on resolving the issues that challenge you today in the market.
  • Learn how you can deliver a better PureCloud service experience.
  • Hear about success stories and what it takes to beat the competition.
  • Work on forming our commitments for 2020.

Spanning two days, 29-30 October, this year’s event takes place outside Madrid in the collaborative workspace of LA FINCA EL BOSQUE.

Register now and get ready to focus on transformational change toward hyper growth in PureCloud 2020!

See the video below to hear more.

We look forward to welcoming you to Madrid on 29 October 2019.

Friedbert Schuh

SVP Sales EMEA, Genesys

Brian bischoff250

Brian Bischoff

SVP PureCloud Commercial Operations, Genesys

EMEA Top PureCloud Partner Summit 2019


The agenda is provided for the summit event as a guide only. Sessions are subject to change, however any changes are likely to be very minor.

Tuesday, October 29, 2019

09.30 - 11.00

A shuttle service will be leaving Madrid Airport for Finca El Bosque




Welcome! Our PureCloud business in EMEA – Let’s build our success together!


Look ourselves in the mirror – Let’s look back at what we have done together with PureCloud since we met last year


Let’s go big and gear up with PureCloud: A review of our key strategic initiatives moving forward: PureBridge Cloud, PureCloud, Migration, AI…


How to work together to keep our customers for Life? How do we work together throughout the complete customer journey?




State of the union on PURECLOUD CARE – Care was a major issue 12 months ago. How we have solved the problem


PureCloud in-depth survey​ / Results of the survey / Selected partners providing detailed elements / Our answer


Wrap up of Day 1


Transition to Dinner

Wednesday, October 30, 2019


Coffee – Objectives of the day

08.30 - 12.00

WORKSHOPS Focus on specific areas of the Complete Journey – we will cover a subset of these topics and the list is subject to change

TOPIC 1: How to deal with analyst reports, influencers and competition

TOPIC 2: Lead Management and marketing activities

TOPIC 3: PureCloud Platform as a Service +/ Including

TOPIC 4: Dealing with migration to Cloud and our existing customers

TOPIC 5: Partner Success Managers / How to maximize our customers’ success

TOPIC 6: PureCloud Renewals: How to make the process more efficient








Hearing some success stories


Talking about our commitments for 2020


Executive Q & A


What have we achieved? - Wrap up and closing of the summit


Transfer to Madrid Barajas Airport (arrival at airport planned at 17:15)

Speakers and Facilitators

Friedbert Schuh

Senior Vice President Sales EMEA, Genesys

Osen Akkemik

Senior Director Global Partner & Alliance Marketing, Genesys

Brian Bischoff

Brian Bischoff

SVP PureCloud Commercial Operations, Genesys

Mickael Lefebvre

EMEA Account Director Cloud Channel, Genesys

Jessi Yi

Jessi Yi

Senior Director, Cloud Customer Success, Genesys

Martin Vagner

Martin Vagner

Sales Specialist Director, Genesys

Jeff Wise

Jeff Wise

Vice President, Application and Developer Marketing, Genesys


La Finca El Bosque
Carretera A Mondejar
28812 Pezuela de las Torres
Madrid, Spain


To register your interest for this invite-only event please leave your details below.  We look forward to seeing you there!

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