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23 – 24 OCTOBER. 2018 • OPENMIND KFE, PARIS, FRANCE

Join us at the Top Partner PureCloud event an exclusive gathering of top performing PureCloud Partners in EMEA

The Top Partner PureCloud event is an exclusive gathering of around 25 invite-only senior leaders from some of the top performing Genesys PureCloud Partners.  In its first year, this event is key in delivering its audience thought leadership, networking opportunities, insights into the latest trends and providing access to key Genesys executives.

Hear from dynamic speakers and connect with peers to learn how they deliver a customer experience that drives better business outcomes.

Engage with experts and participate in not just presentations but also workshops to collectively work together on the plan for year 2019; addressing the main challenges to delivering an exceptional customer experience.

Upon registering we’ll be sending you a pre-event survey to help us discover the concerns our Partners face.

We plan to provide all attendees with an excellent event:

  • Work on resolving the issues that challenge you today in the market.
  • Learn how you can deliver a better PureCloud service experience.
  • Hear about success stories and what it takes to beat the competition.
  • Learn how to shape customer journeys in real time.

Spanning two days, 23-24 October, this year’s event takes place in Paris in the collaborative workspace of OPENMIND KFE Paris – Saint Honoré.

Register now and get ready to focus on transformational change toward hyper growth in PureCloud 2019!

See the video below to hear more.

We look forward to welcoming you to Paris on 23 October 2018.

Olivier Jouve

EVP PureCloud, Genesys

Friedbert Schuh

Senior Vice President Sales EMEA, Genesys

EMEA PureCloud Partner Summit 2018

Agenda

Tuesday, October 23, 2018

TimeEvent
12.30

Lunch

13.30

Welcome & Introduction

Friedbert Schuh, SVP Sales EMEA

13.45

What is our opportunity - A presentation of the market opportunity we have in front of us

Dhunji Bilimoria, EMEA VP, Channel Sales

14.15

Where we are with PureCloud - PureCloud Roadmap - Our strategy today and tomorrow

Olivier Jouve, EVP PureCloud

15.00

Break

15.30

Collective Workshop - What are the issues that challenge you today in the market? An opportunity to review the pre-event survey we’ll be sending you

Mickael Lefebvre, EMEA Account Director Cloud Channel & Osen Akkemik, EMEA Partner Marketing Director

16.45

Collective Workshop - Resolutions of issues during the day

Mickael Lefebvre, EMEA Account Director Cloud Channel & Osen Akkemik, EMEA Partner Marketing Director

17.45

Wrap up of Day One, closing and transfer to dinner

Wednesday, October 24, 2018

TimeEvent
09.00

Coffee – Objectives of the day

09.15

Delivering a better PureCloud service experience – Why it matters, issues we’ve been facing, lessons learnt, what’s being planned

Chrissy Linzy, Director, Cloud Service Experience

09.45

Pre-assigned, personalised workshops, facilitated by Osen, Mickael & Chrissy

12.00

Hearing Success Stories – What’s required to beat the competition

Mike Murphy, Sr. Account Executive, & Jean-Claude Picart, Sr. Manager, Sales

13.00

Lunch

14.00

How to go up market with PureCloud. Testimonials, lessons learnt on how to go up-market with PureCloud – Collective discussions

Mickael Lefebvre, EMEA Account Director Cloud Channel & Osen Akkemik, EMEA Partner Marketing Director

14.15

Genesys and PureCloud resellers; Our commitments for 2019

Mickael Lefebvre, EMEA Account Director Cloud Channel & Osen Akkemik, EMEA Partner Marketing Director

15.00

What have we achieved? - Wrap up and closing of the summit

Olivier Jouve, EVP PureCloud

Speakers and Facilitators

Olivier Jouve

EVP PureCloud, Genesys

Friedbert Schuh

Senior Vice President Sales EMEA, Genesys

Dhunji Bilimoria

VP Indirect Sales EMEA, Genesys

Mickael Lefebvre

EMEA Account Director Cloud Channel, Genesys

Osen Akkemik

EMEA Partner Marketing Director, Genesys

Chrissy Linzy

Director Cloud Service Experience, Genesys

Mike murphy 250

Mike Murphy

Senior Account Executive, Genesys

Jean-Claude Picart

Senior Manager, Sales, Genesys

Venue

OpenMind Kfé Paris – Saint Honoré
162 rue du Faubourg Saint Honoré
75008 Paris
France

Register

To register your interest for this invite-only event please leave your details below.  We look forward to seeing you there!

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